About the Candidate
Pursuing professional opportunities that allow for building skills, mentoring less experienced individuals and help organizations grow and become more efficient. I offer the ability to use data and analytics to streamline, optimize and improve outcomes for clients, companies, and stakeholders. Will add value in data analysis, business intelligence analysis, project management, and change management.
Associate Product Manager (equivalent – Business Intelligence Analyst) Exchange Bank
July 2019-November 2020 (Transitioned to contract through February 2021 after family move from CA)
Served as project coordinator and member of project teams for 7 out of 15 modules in full conversion from FISERV Signature to FIS/IBS core banking systems. Validated data and tested processes for DO, XAA, RVM and Marketing Suite. Participated in all mock conversions. Performed business analysis and needs assessment for adoption of new direct email system (CoreiQ); managed implementation including data file extract design. Wrote permanent and ad-hoc reports using SAP Business Objects with Web Intelligence attached to FIS/IBS core universes, Marketing Suite, and external data sources. Used Tableau to create complex dashboards for executives and board members. Managed quarterly and bi-monthly direct mail campaigns. Worked cross-functionally with retail banking, wholesale lending, business banking, IT, bank operations, and C-suite to reach goals and determine deliverables for data reporting and technology projects.
Director of Quality Improvement Alliance Medical Center
July 2018-May 2019
Developed quality improvement metrics and KPIs and 2-year work plan to achieve improvement goals. Developed reports using Crystal Reports with SQL connection to show month over month progress. Gathered data and submitted all reports for various quality incentive programs. Recommended, managed, and prioritized OCHIN-Epic EHR optimization and interface projects. Developed workflows and processes for new population health, patient engagement, and patient outreach initiatives, leading to consistent improvement in clinical quality KPIs. Managed Tableau data integration project. Supervised and mentored entry-level data analyst.
Project Manager Redwood Community Health Coalition
April 2015-July 2018
Managed vendor outreach, demo process, and RFP process for major project to implement state-of-the-art data analytics and aggregated analytics system. Performed readiness assessments and coaching for three large health centers to prepare for the transition to value-based payment. Managed program with specific projects and strategies for member health centers to improve results of incentive and quality program, resulting in a $1.5 million improvement over prior year’s results. Implemented health information (HIE) exchange patient data-sharing system for 14 Federally-Qualified Health Centers, with additional connections to hospitals and other organizations.
IT Communications Manager JDS Uniphase, Inc.
February 2014-March 2015
Developed and delivered communication and change management campaigns for major IT projects. Consulted with business units to determine training needs and supported training plan development and training delivery before large project go-lives. Served on change control board to ensure change management strategies did not conflict.
Project Manager i2i Systems, Inc.
February 2012-November 2013
Owned all i2iTracks quality data reporting software implementation projects for large health systems and government-funded health centers throughout the US. Developed and delivered live and recorded training classes in such topics as data analytics, specific technical topics, and application software usage. Customized and integrated Salesforce.com (SFDC) with project management software to provide reporting and project monitoring and established KPIs to communicate project status. Drove process improvement initiative for implementation projects, reducing average time from sale to go-live by 40% while increasing total implementation caseload value from $150,000 to $500,000.
IT Project Manager/Business Analyst Independent Contractor
June 1997-February 2012
Developed data analysis system for rural hospital to reduce readmissions and track missed revenue opportunities. Modernized data collection and transcription systems for private practice physicians. Designed wide area integrated EHR system for local independent physician association.
Master of Business Administration University of Phoenix
Bachelor of Arts in Speech Communication California State University, East Bay