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    About the Candidate

    Dedicated System Engineer offers successful career history comprising more than 18 years in technology. Adept at cultivating long-term partnerships with vendors and clients. Two decades of successful dedication as a team player driven by customer and co-worker interaction.
    Recently, a vital member of a focused team providing end-to-end support and transition of analog CCTV systems to WIndows management servers, storage arrays, workstations, and users. Duties include software testing and deployment of updated clients, permissions and firmware upgrades, and patching and upgrading Windows servers and storage arrays.
    Expertise includes configuring and monitoring complex systems and infrastructure with extensive repair and replacement experience of technology hardware.

    Fall 1987 to Summer 1991
    West Texas A&M University Bachelor of Music/Business

    06/2004 to 09/2005
    TechSkills MCSA: Server 2003, A+, Network+, Security+

    12/2008 to 06/2022
    CoreCivic Enterprise Operations Engineer

    Deployed and supported Windows servers and workstations, and storage arrays, including maintenance of firmware, software, and security updates and patching
    Fulfilled essential role in large-scale modernization of networked surveillance systems in more than 70 locations. Resulted in responsibilities for 350 servers, 95 storage devices, and 2000+ users
    Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
    Pursued new skills and applied them to daily tasks to improve efficiency and productivity (PowerShell)
    Improved operations through consistent hard work and dedication

    09/2005 to 12/2008
    BancTec Senior Customer Engineer

    Provided face forward desk side support at AT&T, Toyota Financial, AON Insurance, and several other branch office organizations
    On-site support for Windows server updates and maintenance
    Delivered exceptionally high level of professionalism and support to each customer, upholding company’s commitment to service
    Implemented hardware and software deployments based on user and corporate specifications
    Performed repair and warranty service for Lexmark, Dell, HP, Samsung, and Independent Technologies
    One of seven high-skill iBot wheelchair repair and service technicians in United States
    Certified Polycom VTC and Unified Conferencing technician

    Active Directory and Multi-User System ManagementCCTV Video Management Infrastructure ConfigurationCommitted Teamwork and CollaborationCulture AwarenessExcellent written and oral interpersonal communicationImproving PowerShell SkillsIn-depth Windows and Apple Operating system knowledgeMs officeOrganization and Time ManagementServer Management and EngineeringSuperb Customer RelationsVideo Conference Endpoint Management
    Candidate Overview
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