Janona

About the Candidate

Janona Abdurashidova

(425) 614 8049
Bellevue, WA 98004

jabdurashidova@gmail.com

SKILLS:

 Ten years of experience in providing great customer service, troubleshooting
 Keyboarding speed is 60+ wpm
 Self-motivated, initiative, and able to self-educate
 Remarkable communication skills. Fluent in English, Russian, Turkish and Uzbek languages
 Strong problem solving and critical thinking capability
 Comfortable using computers and can perform initial level troubleshooting of computer/network issues.
 Have a customer focus mindset – career orientation towards customer service
 Excellent organizational skills and attention to detail.
 Excellent time management skills with a proven ability to meet deadlines
 Ability to function well in a high-paced, metric driven and at times stressful environment
 Proficient with Microsoft Office Suite or related software.

EMPLOYMENT HISTORY:

Technical Support (Remote) Blueprint Consulting Services February 2022 – Present

 Delivering world-class customer service by following established departmental policies, processes, and
standards
 Managing and responding to customer support tickets within the established SLA and performance
guidelines
 Troubleshooting issues to help diagnose problems. Collaborating effectively to work through the
troubleshooting process, ensuring customer problem resolution.
 Demonstrating functional skill in communicating and explaining information to the customer with focus on
first-call resolution
 Researching and resolving escalated issues and serving as a point of escalation to address customer
inquiries

Paraeducator III Bellevue School District January 2018 – February 2022

 Performing routine tasks in monitoring and assisting student progress within a classroom setting
 Working with students who may be aggressive or disruptive in class
 Recording observations and data regarding student progress
 Working with students one-to-one and in small groups

Senior Consultant Blueprint Consulting Services November 2015- June 2017

 Provided customer service support to a large online gaming company
 Responded to tickets efficiently, solved issues
 Completed assigned tasks in a quality and timely manner
 Troubleshooting problems; communicated effectively with customers and team members
 Assisted team members with Turkish and Russian translations
 Performed gap and developed effective resolutions for customers and team members
 Managed and coached up to 12 team members

Customer Service Executive Booking.com January 2014 – October 2015

 Delivered outstanding service, exceeded expectations, and built long-term loyalty
 Managed upset customers, conflicts and challenging situations via phone and emails
 Processed requests within time frames, researched and resolved complaints
 Assisted hotel partners with listing their properties on booking.com

EDUCATION: Computer Programming
Associate of Applied Science
Istanbul University, Turkey

Certified Office Professional, Executive Assistant
Associate of Applied Science
Renton Technical College, Renton, WA

CERTIFICATE: Microsoft Office Specialist, Microsoft Word 2010

Customer Care Training
IT Security Training 2022

LANGUAGES: Expert Level:

English, Russian, Turkish, and Uzbek