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    About the Candidate

    Janona Abdurashidova

    (425) 614 8049
    Bellevue, WA 98004


     Ten years of experience in providing great customer service, troubleshooting
     Keyboarding speed is 60+ wpm
     Self-motivated, initiative, and able to self-educate
     Remarkable communication skills. Fluent in English, Russian, Turkish and Uzbek languages
     Strong problem solving and critical thinking capability
     Comfortable using computers and can perform initial level troubleshooting of computer/network issues.
     Have a customer focus mindset – career orientation towards customer service
     Excellent organizational skills and attention to detail.
     Excellent time management skills with a proven ability to meet deadlines
     Ability to function well in a high-paced, metric driven and at times stressful environment
     Proficient with Microsoft Office Suite or related software.


    Technical Support (Remote) Blueprint Consulting Services February 2022 – Present

     Delivering world-class customer service by following established departmental policies, processes, and
     Managing and responding to customer support tickets within the established SLA and performance
     Troubleshooting issues to help diagnose problems. Collaborating effectively to work through the
    troubleshooting process, ensuring customer problem resolution.
     Demonstrating functional skill in communicating and explaining information to the customer with focus on
    first-call resolution
     Researching and resolving escalated issues and serving as a point of escalation to address customer

    Paraeducator III Bellevue School District January 2018 – February 2022

     Performing routine tasks in monitoring and assisting student progress within a classroom setting
     Working with students who may be aggressive or disruptive in class
     Recording observations and data regarding student progress
     Working with students one-to-one and in small groups

    Senior Consultant Blueprint Consulting Services November 2015- June 2017

     Provided customer service support to a large online gaming company
     Responded to tickets efficiently, solved issues
     Completed assigned tasks in a quality and timely manner
     Troubleshooting problems; communicated effectively with customers and team members
     Assisted team members with Turkish and Russian translations
     Performed gap and developed effective resolutions for customers and team members
     Managed and coached up to 12 team members


    Customer Service Executive January 2014 – October 2015

     Delivered outstanding service, exceeded expectations, and built long-term loyalty
     Managed upset customers, conflicts and challenging situations via phone and emails
     Processed requests within time frames, researched and resolved complaints
     Assisted hotel partners with listing their properties on

    EDUCATION: Computer Programming
    Associate of Applied Science
    Istanbul University, Turkey

    Certified Office Professional, Executive Assistant
    Associate of Applied Science
    Renton Technical College, Renton, WA

    CERTIFICATE: Microsoft Office Specialist, Microsoft Word 2010

    Customer Care Training
    IT Security Training 2022

    LANGUAGES: Expert Level:

    English, Russian, Turkish, and Uzbek

    Candidate Overview
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