Janelle Hedges

About the Candidate

PROFESSIONAL EXPERIENCE
Allen Boone Humphries Robinson LLP, Houston, TX
Remote Contract Work, Records Department, May 2019 – Aug 2019, Oct 2019 – Current
Records Department Manager, Feb 2015 – May 2019
E-filer and Records Clerk, Aug 2012 – Feb 2015
Oversee the department, including hiring, training, reporting on productivity, task delegation, and employee management and development
Develop and implement departmental and firm-wide policies and procedures for records management
File, maintain, and retrieve electronic and hard copy client records, both on and off site, ensuring compliance with records retention policies
Research and respond to internal and external records requests, including Public Information Act requests
Plan and execute large scale projects, including inventory, transfer, audit, compilation, and reorganization of records
Provide records training to all firm employees
Coordinate with department consultants, client consultants, attorneys, legal assistants, project assistants, secretaries, and district administrative assistants to complete the above tasks

City of Flagstaff Housing Authority (through Performance Staffing), Flagstaff, AZ
Temporary Part-Time Receptionist, Jul 2019 – Aug 2019
Guide individuals through the pre-application process for low income public housing
Review applications and re-certifications for completeness, copy the accompanying documentation to compile into a packet, and submit to the appropriate caseworker
Answer various questions related to low-income public housing, Section 8 vouchers, application status, and other available low-income resources
Process rent payments
Sort through mail received, date stamp, and distribute as appropriate
Label and file new application files and file updates for existing application files
Prepare mailings of applications, correspondence, and payments from accounts payable
Communicate with caseworkers regarding their appointments and their clients

Bentley Global Arts Group, Austin, TX
Customer Service Representative, May 2011 – May 2012
Answer phone calls and respond to customer emails
Place retail and wholesale orders and track orders through completion

Kerbey Lane Café, Austin, TX
Server, Sep 2010 – May 2011
Greet and serve customers
Expo, run food, and bus tables
Operate POS system

Jamba Juice, Austin, TX
General Manager, Sep 2009 – Sep 2010
Team Lead, Jan 2009 – Sep 2009
Team Member, Aug 2008 – Jan 2009
Greet and serve customers
Manage successful shifts, including proper deployment, delegation of tasks, coaching, and enforcement of company policy
Responsible for cash handling, including bank deposits, safe counts, and safe control
Create weekly schedule, properly managing availability, forecasted sales, labor needs, and events
Inventory management, including analysis of usage, profit & loss, and order placement and receipt
Solve any issues encountered, including customer relations
Coordinate and oversee team development, including hiring, firing, training, and promotions
Operate POS system

EDUCATION
Northern Arizona University (NAU), Flagstaff, AZ, Aug 2019 – Oct 2019
Seasonal Law Enforcement Training Program (SLETP), NPS (Non-Credit; Incomplete)

Texas Culinary Academy (TCA), Austin, TX, Aug 2008 – Aug 2009
Certificate in Le Cordon Bleu Patisserie and Baking
GPA 4.0

Stephen F. Austin State University (SFA), Nacogdoches, TX, Aug 2004 – May 2008
Bachelor of Arts in Psychology
GPA 4.0, Graduated Summa Cum Laude

CERTIFICATES, HONORS, ORGANIZATIONS
Elephantopia, a 501(c)3 Non-Profit – Secretary on BOD, Feb 2014 – Mar 2019
Eta Sigma Delta, TCA Chapter – Lifetime Member, May 2009 – Present
Psi Chi, SFA Chapter – Secretary, Aug 2007 – May 2008 / Lifetime Member, Apr 2006 – Present
Psychology Major with the Highest GPA, SFA Academic Years 2004 – 2008
Best Buddies, SFA Chapter – Member, Sep 2004 – May 2008 / Chapter President, Sep 2004 – May 2007

SKILLS
Baking/Pastry
Cash Handling
Customer Relations
Employee Management
Adobe Acrobat
Inventory Management
Microsoft Office
Point of Sale Systems
Policy & Procedure
Profit & Loss
Records Management Scheduling
Training/Development
Administrative

REFERENCES
Heather Trachtenberg
Attorney at Allen Boone Humphries Robinson LLP
htrachtenberg@abhr.com
(713) 860-6438

Anne Stanford
Attorney at Allen Boone Humphries Robinson LLP
astanford@abhr.com
(713) 860-6481

La Tacha Kercheval
Records Manager at Allen Boone Humphries Robinson LLP
lkercheval@abhr.com
(713) 800-1517