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Janelle Hedges

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    About the Candidate

    PROFESSIONAL EXPERIENCE
    Allen Boone Humphries Robinson LLP, Houston, TX
    Remote Contract Work, Records Department, May 2019 – Aug 2019, Oct 2019 – Current
    Records Department Manager, Feb 2015 – May 2019
    E-filer and Records Clerk, Aug 2012 – Feb 2015
    Oversee the department, including hiring, training, reporting on productivity, task delegation, and employee management and development
    Develop and implement departmental and firm-wide policies and procedures for records management
    File, maintain, and retrieve electronic and hard copy client records, both on and off site, ensuring compliance with records retention policies
    Research and respond to internal and external records requests, including Public Information Act requests
    Plan and execute large scale projects, including inventory, transfer, audit, compilation, and reorganization of records
    Provide records training to all firm employees
    Coordinate with department consultants, client consultants, attorneys, legal assistants, project assistants, secretaries, and district administrative assistants to complete the above tasks

    City of Flagstaff Housing Authority (through Performance Staffing), Flagstaff, AZ
    Temporary Part-Time Receptionist, Jul 2019 – Aug 2019
    Guide individuals through the pre-application process for low income public housing
    Review applications and re-certifications for completeness, copy the accompanying documentation to compile into a packet, and submit to the appropriate caseworker
    Answer various questions related to low-income public housing, Section 8 vouchers, application status, and other available low-income resources
    Process rent payments
    Sort through mail received, date stamp, and distribute as appropriate
    Label and file new application files and file updates for existing application files
    Prepare mailings of applications, correspondence, and payments from accounts payable
    Communicate with caseworkers regarding their appointments and their clients

    Bentley Global Arts Group, Austin, TX
    Customer Service Representative, May 2011 – May 2012
    Answer phone calls and respond to customer emails
    Place retail and wholesale orders and track orders through completion

    Kerbey Lane Café, Austin, TX
    Server, Sep 2010 – May 2011
    Greet and serve customers
    Expo, run food, and bus tables
    Operate POS system

    Jamba Juice, Austin, TX
    General Manager, Sep 2009 – Sep 2010
    Team Lead, Jan 2009 – Sep 2009
    Team Member, Aug 2008 – Jan 2009
    Greet and serve customers
    Manage successful shifts, including proper deployment, delegation of tasks, coaching, and enforcement of company policy
    Responsible for cash handling, including bank deposits, safe counts, and safe control
    Create weekly schedule, properly managing availability, forecasted sales, labor needs, and events
    Inventory management, including analysis of usage, profit & loss, and order placement and receipt
    Solve any issues encountered, including customer relations
    Coordinate and oversee team development, including hiring, firing, training, and promotions
    Operate POS system

    EDUCATION
    Northern Arizona University (NAU), Flagstaff, AZ, Aug 2019 – Oct 2019
    Seasonal Law Enforcement Training Program (SLETP), NPS (Non-Credit; Incomplete)

    Texas Culinary Academy (TCA), Austin, TX, Aug 2008 – Aug 2009
    Certificate in Le Cordon Bleu Patisserie and Baking
    GPA 4.0

    Stephen F. Austin State University (SFA), Nacogdoches, TX, Aug 2004 – May 2008
    Bachelor of Arts in Psychology
    GPA 4.0, Graduated Summa Cum Laude

    CERTIFICATES, HONORS, ORGANIZATIONS
    Elephantopia, a 501(c)3 Non-Profit – Secretary on BOD, Feb 2014 – Mar 2019
    Eta Sigma Delta, TCA Chapter – Lifetime Member, May 2009 – Present
    Psi Chi, SFA Chapter – Secretary, Aug 2007 – May 2008 / Lifetime Member, Apr 2006 – Present
    Psychology Major with the Highest GPA, SFA Academic Years 2004 – 2008
    Best Buddies, SFA Chapter – Member, Sep 2004 – May 2008 / Chapter President, Sep 2004 – May 2007

    SKILLS
    Baking/Pastry
    Cash Handling
    Customer Relations
    Employee Management
    Adobe Acrobat
    Inventory Management
    Microsoft Office
    Point of Sale Systems
    Policy & Procedure
    Profit & Loss
    Records Management Scheduling
    Training/Development
    Administrative

    REFERENCES
    Heather Trachtenberg
    Attorney at Allen Boone Humphries Robinson LLP
    htrachtenberg@abhr.com
    (713) 860-6438

    Anne Stanford
    Attorney at Allen Boone Humphries Robinson LLP
    astanford@abhr.com
    (713) 860-6481

    La Tacha Kercheval
    Records Manager at Allen Boone Humphries Robinson LLP
    lkercheval@abhr.com
    (713) 800-1517

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