Gina DeMaria

About the Candidate

GINA DEMARIA

59 Country Drive East, Staten Island, NY, 10314

(631) 415-3481

Trombinog@yahoo.com

Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records and account management. Proficient in Microsoft Office.

DMV Registration Suspension Specialist

EZPASS – Staten Island, NY

September 2021 to Present

Assesses calls from customers to provide immediate service.

Identifies customer needs by referring to case notes and examining each as a specific case.

Create Excel Spreadsheets to extract information to track customer data.

Provides customers with information that is requested.

Gathers all necessary information to update the database.

Explains company policies to customers.

Responsible for the beginning-to-end resolution of customer issues.

Uses standard scripts and established guidelines while under supervision, to meet Service-level agreement.

Complies with all policies and standards

Escalates issues to senior managers, based on complaints or concerns.

May 2012 to August 2020

Operations Coordinator – Global Facility Management and Construction- Melville, NY

Processed customer requests for facility services according to established department policies.

Prioritized and identified schedule criteria.

Dispatched vendors and confirmed service appointment schedules with vendor and store management.

Assisted with bids and processed proposals to submit to corporate for approval including negotiate vendor’s quotes and proposals.

Processed high volume of data and calls.

April 2010 to May 2012

Data Entry Clerk – Guaranteed Returns- Ronkonkoma, NY

Processed merchandise from clients to determine credibility of products in the return process.

Scanned products utilizing bar codes and accurately inputted alphanumeric data into computer database.

October 2008 to April 2010

Inventory Specialist – RGIS Inventory- Garden City, NY

Physically counted inventory for our clients and entered information into RGIS equipment.

Achieved established average per hour counted goals while ensuring accuracy and integrity of the data collected in all inventories worked.

Dec 1989 to June 2007

Margin Lead Clerk – CIBC World Markets- New York, NY

Maintained and tracked all activity for multiple international branches of the firm, concentrating primarily with the Tel Aviv branch.

Responsible for the maintenance of all international clients filing for extensions and those due for sellout via proprietary software systems.

Examined all transactions daily to ensure compliance with NYSE rules and regulations and IRS regulations including review of the IRA weekly reports and balancing of IRA withholding accounts.

Education – Bryan University-Business Administration Certificate-June 2021

New York Institute of Finance – Margin Credit Regulations and Brokerage Operation Certificate-September 1997

References available upon request

GINA DEMARIA
59 Country Drive East, Staten Island, NY, 10314
(631) 415-3481
Trombinog@yahoo.com

Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records and account management. Proficient in Microsoft Office.

DMV Registration Suspension Specialist
EZPASS – Staten Island, NY
September 2021 to Present
Assesses calls from customers to provide immediate service.
Identifies customer needs by referring to case notes and examining each as a specific case.
Create Excel Spreadsheets to extract information to track customer data.
Provides customers with information that is requested.
Gathers all necessary information to update the database.
Explains company policies to customers.
Responsible for the beginning-to-end resolution of customer issues.
Uses standard scripts and established guidelines while under supervision, to meet Service-level agreement.
Complies with all policies and standards
Escalates issues to senior managers, based on complaints or concerns.

May 2012 to August 2020
Operations Coordinator – Global Facility Management and Construction- Melville, NY
Processed customer requests for facility services according to established department policies.
Prioritized and identified schedule criteria.
Dispatched vendors and confirmed service appointment schedules with vendor and store management.
Assisted with bids and processed proposals to submit to corporate for approval including negotiate vendor’s quotes and proposals.
Processed high volume of data and calls.

April 2010 to May 2012
Data Entry Clerk – Guaranteed Returns- Ronkonkoma, NY
Processed merchandise from clients to determine credibility of products in the return process.
Scanned products utilizing bar codes and accurately inputted alphanumeric data into computer database.

October 2008 to April 2010
Inventory Specialist – RGIS Inventory- Garden City, NY
Physically counted inventory for our clients and entered information into RGIS equipment.
Achieved established average per hour counted goals while ensuring accuracy and integrity of the data collected in all inventories worked.

Dec 1989 to June 2007
Margin Lead Clerk – CIBC World Markets- New York, NY
Maintained and tracked all activity for multiple international branches of the firm, concentrating primarily with the Tel Aviv branch.
Responsible for the maintenance of all international clients filing for extensions and those due for sellout via proprietary software systems.
Examined all transactions daily to ensure compliance with NYSE rules and regulations and IRS regulations including review of the IRA weekly reports and balancing of IRA withholding accounts.
Education – Bryan University-Business Administration Certificate-June 2021
New York Institute of Finance – Margin Credit Regulations and Brokerage Operation Certificate-September 1997
References available upon request