Felicia Scott

About the Candidate

PROFESSIONAL WORK EXPERIENCE

Molina Healthcare, Richmond, VA           09/2018 – 10/2022

Community Relations/ Marketing

§  Provided leadership support to team of 6 in reference to marketing strategies and ideas
§  Acted as a liaison with community advocacy groups that impacted target populations
§  Developed a standard process accessing the feasibility and development of sponsored programs and events
§  Planned and organized events that helped the company collaborate with the community and reach company measures and HEDIS goals
§  Organized, planned, and led community events and health promotions (100-300 participants)
§  Worked directly with medical professionals and community leaders
§  Provided members and potential members with plan and health insurance related information
§  Help to create fliers, mailers, and other marketing collateral
§  Reached out to members via telephone in reference to inviting them to company sponsored events
§  Worked directly with members and physician offices to assist member with benefit administration, id cards or locating a specialist.

Amerigroup, Washington, DC        08/2017 – 09/2018

Community Relations/ Marketing

§  Acted as a liaison with community advocacy groups that impacted target populations
§  Provided support to the company by building community relationships that would strengthen and grow the organization.
§  Developed a standard process accessing the feasibility and development of sponsored programs and events
§  Organized, planned, and led community events and health promotions events (100-300 participants)
§  Worked directly with medical professionals and community leaders
§  Provided members and potential members with plan and health insurance related information
§  Helped to create fliers, mailers, and other marketing collateral

AmeriHealth, Washington, DC       09/2013 – 8/2017

Community Outreach Specialist

§  Interfaced with members in person or on the phone and through correspondence as appropriate to key care management, benefit administration, authorizations, and health promotions.
§  Collaborated with medical management team to identify solutions and address other social factors
§  Direct patient access, assisting with scheduling doctor’s appointments and medical needs and or concerns.
§  Direct communication with physicians, nursing staff and pharmacies to facilitate and ensure patient   encounters and care.

Advance Health, Chantilly, VA                                                                                      09/2012 – 07/2013

Appointment Scheduler / Customer Service Representative

§  Worked directly with healthcare professionals and major insurance companies.
§  Scheduled and rescheduled in home health assessments
§  Triage members to give accurate information to the visiting nurse.