Прага, Prague, Чешка република
Member Since 2022

Dzhanina Petkova


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    About the Candidate

    Global Business Services Data Analytics

    12/2020 to 06/2021 MSD – Prague

    • Part of the Global Business Services Data Analytics Team, hence grasping new concepts and processes quickly and efficiently, and gathering business requirements from various internal teams and higher management on a global scale • Process mining and mapping, creating detailed working instructions – RACI/SDLC/SOPs for FP&A, AtR, OtC and StS streams’ data analytics projects within Agile framework • Actively participating in business processes knowledge transfers during transition waves, their optimization and automation. Usage of basic SQL and Python • Close collaboration with project members during daily stand ups and bi-weekly sprints to identify and quickly address problems and concerns • Providing visibility to Financial Senior Leadership Team (FSLT) about Process metrics and Services Level Agreements, for all work streams • Reviewing and updating Power BI and Spotfire dashboards, reports maintenance and data validation • Identifying data sources needed for report creation and interpreting data to identify key metrics • Maintaining the preparation of the operational and strategic Global KPI, corporate compliance and other financial dashboards
    • Assist team members with ad-hoc activities • Understanding the various needs of users for improving and maintaining the different analysis to control the operation • Responsible for coordinating information with Global consolidation and technology group (FSA & SAP Hana environment). • Reviewing established business practices and participating in brainstorming of new approaches to data analytics

    StS Accounts Payables

    11/2018 to 12/2020 MSD – Prague

    • Processing accurately AP documents for vendors in SAP system within deadlines by priority and ensuring payment terms • Processing data in accordance with internal controls and country legal requirements • Actively participating in knowledge transfers during transition waves • Reviewing, updating or creating all relevant process manuals to reflect current practices • Auditing operational work regularly to ensure compliance with SOP outlined processes • Proactively assist on implementation of process improvements and optimization

    Corporate Actions Officer

    12/2016 to 11/2018 Clearstream Operations Prague s.r.o, Deutsche Börse Group – Prague

    • Distribution of entitlements to clients and processing sensitive data according to compliance restrictions and law entitlement • Creating, monitoring and processing of corporate action events for domestic and international markets, including collection and processing of instructions from clients and coordination with external providers • Setting up and processing corporate actions events including proxy voting, disclosures, DWACS and mandatory events, like general events and issue data change. • Active participation in knowledge transfer activities and reviewing/updating manuals • Reconciliation of cash and securities differences

    Lodging Partner Associate II – Eastern Europe

    08/2016 to 12/2016 Expedia Inc. – Prague

    • Providing operational support inclusive of revenue generating work-types and complex supplier relations issues to hotel partners and Market Management team. Educating suppliers and focusing on process, trends, and root cause analysis • Working efficiently towards daily targets and team metrics; completing all work to set standards as defined for each process; focus on continuous improvement • Handling critical issues and working cross functionally for the best resolution. Investigating and escalating as necessary • Promoting excellent client relations by handling prompt and accurate responses to email and phone communications.

    Lodging Partner Associate I – Eastern Europe

    12/2015 to 08/2016 Expedia Inc. – Prague

    • Maintaining and promoting excellent client relations by analyzing, diagnosing and delivering solutions to complex challenges promptly • Handling raised issues and working closely with other departments for the best resolution

    Various seasonal positions

    06/2005 to 10/2015 Tourism & Hospitality – Bulgaria Black Sea coast

    JiraMicrosoft Office PackagePowerBIPythonSalesforceSAPSAP HANASpotfireSQL
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