Dominic George Mavilethu
About the Candidate
Curriculum Vitae
Dominic George Mavilethu
Vinay Residency C.H.S Ltd.,
1/201, Vijay Park,
Mira Road (East), Mob: +91 9820025598
Dist. Thane-401107, Tel: +91 (0) 22 28104957
Mumbai, Maharashtra, India. Email: dominic.mavilethu@hotmail.com
Career Objective
Intend to build a career in IT Infrastructure Services with leading corporate of hi-tech environment, committed and dedicated people to ensure streamlined operation of the business units, taking into consideration the vision and business objectives of the organization.
Professional Summary
A professional with around 12+ years of experience in IT Infrastructure services.
Good knowledge on networking and backend infrastructure (Windows Server OS, Desktop support, Windows 7/8/10 OS, Virtual Machines & Cloud).
Proven expertise in providing cost-effective solutions and building processes, service workflows and templates for service delivery.
Impressive communication and interpersonal skills
Excellent analytical, mathematical and planning skills.
Awards & Accomplishments:
Cognizant IT IS Appreciation Award 2015 for best contribution in Project Delivery.
Cognizant IT IS Appreciation Award 2014 for best contribution in Project Delivery.
Cognizant IT IS Appreciation Award 2011 for exemplary contribution and efforts towards service transition.
Convergys Appreciation Award 2007 for breakthrough performance to achieve extraordinary results in service delivery.
Convergys Certificate of Excellence Award 2007 for excellent performance observed during remote monitoring sessions.
Technical Knowledge
Hardware / Platforms: Dell and HP Servers and workstations, Laptops, Mac Book pro, Blackberry, Windows 7/8/10/Server 2003/Server 2008/ Server 2012 / Server 2016 and Mac OSX Snow Leopard.
Virtualization Platform: Vmware ESXi 5.1, Creating customized virtual machines or through a template as part of the server build, Hyper-V
Server Technology : AD, DNS, DHCP, NTBACKUP, Citrix Presentation Server 4.0,Blackberry Enterprise Server, Administer Exchange Server 2007, Creating/Deleting Mail Box for Users, DFS, Creating customized virtual machines or through a template in VMware ESX server, HP DL 380 Rack Mounted Servers.
Cloud Technology : Azure, AWS, O365
Networking: CCNA.
Scripting: Powershell
Tools: Service Now, BMC-Remedy, BMC Bladelogic Server Automation, Peregrine Service Center 6.0
Certifications
· Cognizant Certified Six Sigma Yellow Belt
· ITIL@2011 Foundation Certificate
· MCSA 2016: Microsoft Certified System Administrator
Work Experience Summary
Cognizant Technology Solutions Ltd., India 5th Sep 2016 – till date.
Clients: Novartis, Servier, AbbVie, RBSIF UK,
Location: Mumbai, India
Team Size: 25
Cognizant Worldwide Ltd., London, UK 6th Sep 2015 – 4th Sep 2016.
Client: OCS Group UK Ltd – End to End Infrastructure Support across UK and Europe.
Environment: Windows, VM ware, Network, Mobility, Storage & Backup, Exchange 2007, SQL database, tools and End user computing.
Location: Morecambe, UK
Team Size: 25
Cognizant Technology Solutions Ltd., India 13th Jun 2011 – 5th Sep 2015
Client: Monier Group Services – Germany – Manufacturing and Logistics – End to End Infrastructure Support across Europe.
Environment: Windows, VM ware, Network, Mobility, Storage & Backup, Lotus notes, SQL database, tools and End user computing.
Client Role: IT Service Manager, Shared Service Centre, Germany
Location: Bangalore, India
Team Size: 30
Client: Future Group – Infrastructure Support
Role: Team Lead
Location: Mumbai, India
Team Size: 40
Designation: Technical Lead
Roles and Responsibilities
Service Delivery:
IT Service Management:
· Develop new IT polices and ensure effective implementation of developed policies and prevalent procedures
· Defined the IT service management scope and process document (Incident, Service Request, Demand) for IT Shared Service Centre.
· Recommend activities involving setting up processes, workflows and ITSM service request templates in different languages for streamlined operations of service request.
· Effectively planning and executing all IT related projects.
· Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level.
· Delegating work to and supervising the activities of junior IT staff.
· Identify and recommend cost-effective technical solutions that meet business needs.
· Managing annual divisional budgets and expenditures
· Reporting IT Infrastructure services availability and SLA adherence on incidents/problems/changes to the stakeholders.
Team Lead:
· Reporting SLA adherence of incidents/problems/changes to the stakeholders.
· Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level.
· Delegating work to and supervising the activities of junior IT staff.
· Recommending and implementing technological improvements and efficiencies.
· Ensuring that all IT changes are managed so that they minimize downtime and risk of any inconvenience.
· Onsite support to windows file servers in co-ordination with the windows team.
Windows Server Support:
· Perform regular maintenance of servers through installation of software upgrades and patches
· Responsible for vendor management as well as supervision for the installation and maintenance (hardware) of servers by junior staff
· Handle the tasks of monitoring window servers, corresponding infrastructure and associated applications and take corrective action to restore service
· Execute change management activities within the Windows server O/S space during pre-defined maintenance windows
· User access management through active directory granting access to share drives, servers etc.
· In coordination with security team remediate vulnerabilities using different patches, upgrades, registry modification and GPO.
· Troubleshooting and supporting applications from platform end as per requirement from application teams.
· Own Root Cause Analysis and Problem Management
· Increasing disk space, RAM, CPU of VMs
· Server build, Server Decom and basic troubleshooting on VM end.
Desktop and Laptop Support:
• Installs, configures, and maintains all desktop, laptop, workstation and software systems for all company users.
• Provides technical support regarding system configuration, program usage, and desktop problems to users.
• Support and troubleshoot OS’s including Windows 7/8.1/10 in a domain environment.
• Support and troubleshoot MS Office & MS Outlook application and functionality issues.
• Responsible for assigning and resetting passwords and testing systems security.
• Records problem and resolution details in the ticketing system.
• Applies knowledge of company policies and standard practices to resolve problems.
• Analyzes issues and uses judgment to make decisions.
• Escalates non-standard problems or issues.
• Alerts management to reoccurring problems and patterns of problems.
• Works with all levels of Management, including direct support to the VIP users.
• Responsible for maintaining and keeping up to date assets inventory and CMDB.
• Remote support for Tier II sites.
• Managing the VIP population with quality and timeliness.
• Creating and managing desktop and mobile device building for new service introduction.
• Contribution to governance by creating weekly and monthly reports.
Service Improvement Plans:
· Worked on a Lean six sigma – Green Belt project on a base project for FTE reduction with cost savings. Implemented the project successfully.
· Analyzed the incidents pattern and identified areas of process improvement and proposed process effective solutions which were highly appreciated by the clients.
· Replaced existing service request excel based forms to web based business forms in SharePoint Server 2010 single handedly which was highly appreciated by the clients.
HH Global India Pvt. Ltd. 6th July 2010 – 27th April 2011
UK No.1 Print Management Company
Designation: IT Technician [System Administrator].
Roles & Responsibilities :
§ Maintaining Datacenter Infrastructure comprising of 28 servers with different flavours of Operating Systems.
§ Installing and Configuring Terminal Services and Terminal Server Licensing
§ Configuring folder level quota and Disk Quotas, file/folder permissions using ACLs.
§ Configuring and managing the AD DNS services
§ Authorization of DHCP Servers & Maintaining with MAC binding to the computer for additional security
§ Management of Active Directory domain controller FSMO roles
§ Seizing and transferring of FSMO roles
§ Active Directory Administration & Management
§ OS & Security Patch Deployment
§ Performing and Scheduling Data Backup as per user requests using NTBACKUP and Task Scheduler
§ Configuring and troubleshooting DNS, DHCP, FTP, File Server
§ Maintaining Security with Antivirus software’s, Symantec Antivirus Corporate Edition
§ Remotely monitoring and managing servers using utilities like Terminal Services and Remote Desktop Manager.
§ Hosting Virtual Machines using Virtual Server 2005 and Virtual PC 2007
§ Setting up Isolated Virtual lab in an isolated network
§ Marinating the infrastructure using Windows Updates, Anti-virus and ISA Firewall.
§ Administration of blackberry servers.
§ Administration of Citrix Presentation Server 4.0 and troubleshooting citrix issues
§ LAN and Wireless troubleshooting for HP laptops (HP 6715 / 6320b).
Mphasis Ltd. An HP Company 21st April 2008 – 3rd July 2010
Designation: Service Desk Specialist – Tech Sup [India]
Roles & Responsibilities :
§ Providing PC and Infrastructure Support to Mphasis employees.
§ Part of the Incident management Team
§ Handling Tickets and resolving technical issues related to Infrastructure Management process and application support.
§ User Id creation, Deletion and reset password on AD.
§ User administration for blackberry servers.
§ Installing and Troubleshooting operating systems and software on client machines.
§ Group Policy and OU management in Active Directory.
§ Remote Desktop Management using Terminal services.
§ LAN and Wireless troubleshooting for both desktops and Dell laptops (Dell Latitude D610/D620/D630).
§ Providing support for Microsoft applications (MS Office 2003)
§ Installation, configuration of profiles and troubleshooting of MS outlook 2003
§ Installation and configuration of VPN Client(Xean) for remote users.
Convergys India Services Pvt. Ltd. 9th November 2006 – 20th April 2008
Designation: Technical Support Officer
Roles & Responsibilities :
§ Resolving technical issues of Dialup & DSL High Speed Internet Connections.
§ Desktop support of windows 98 S.E/XP/Mac Leopard
§ Hardware and software troubleshooting.
§ Handling Tickets and resolving technical issues related to application support.
§ Troubleshooting Dial-up connections and Broadband connections
§ Troubleshooting Netgear, Linksys and Belkin wireless router for internet connectivity.
§ LAN and Wireless troubleshooting for both desktops and Dell laptops (Dell Latitude D610/D620/D630).
Extra-Curricular
§ An active member in celebrating cognizant in organizing events.
§ Active participant in project related activities and coordinating team outings.
Education
§ B.E (Computer Engineering) from Shri Shivaji Vidya Prasarak Sanstha’s Bapusaheb Shivajirao Deore C.O.E (Dhule), North Maharashtra University (Jalgoan) with First class
§ H.S.C(Science Stream) from St. Andrews College Of Science and Commerce, Bandra(W), Maharashtra State Board .
§ S.S.C from St. John’s Evangelist High School, Andheri(E), Maharashtra State Board .
Personal Details
Name : Dominic George Mavilethu
Father’s Name : M. M. George
Nationality : Indian
Marital Status : Married
Passport No. : Z3270360
Permanent Address : Vinay Residency CHS Ltd; 1/201, Opp. Gaurav Galaxy Phase-I, Vijay Park, Mira Road East, Dist. Thane – 401107, Mumbai, Maharashtra, India.
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Date: 10/10/2020
Place: Dist. Thane, Mumbai. Dominic George Mavilethu.