About the Candidate
I have served as the first point of contact for over 400 employees for all IT related issues and service requests through the use of phones, self-service, email, and Live Chat
• I have provided technical support for corporate users which includes setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users)
• I have provided first level support for multiple enterprise applications such as Microsoft 365, HODIM, Google Apps which includes e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as department-specific specialized applications
• My thirst for knowledge in new things and passing it along is second to non With a BS degree in Computer Engineering,
I have a comprehensive understanding of the full support lifecycle for enterprise software. I also have experience in learning and applying new technologies as appropriate. Please see my resume for additional information on my experience. In my former Technical Support Engineer role, I exercise a calculated and methodical approach to problem solving and intense troubleshooting. While I am independently motivated, I appreciate collective efforts and collaborate productively within group settings. Moreover, I am competent in troubleshooting and intense research.
Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.