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Chinedu William Okoro

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    About the Candidate

    Email: neduokoro57@gmail.com

    LinkedIn: linkedin.com/in/nedu057

     

    OKORO, CHINEDU WILLIAM

     

     

    CANDIDATE PROFILE

    Chinedu combines a degree in Engineering with 4 years working experience in Project Management, Account Management and Agile based Product Development & Management. Known for having a goal driven & solution-oriented approach to work, Chinedu builds best solutions with his project team.

     

    SKILLS & PERSONAL TRAITS

    §  Project Management

    §  Business Relationship Building

    §  Business Content Development

    §  Business Intelligence

    §  Business Strategy

    §  Database Management [MySQL]

    §  Project Administration

    §  Business Proposals

    §  DevOps Management
    §  IT Business Analysis

    §  Research & Report Writing

    §  Web Design [WordPress]

    §  Software QA Test Engineer

    §  Software Tech Support

    §  Six Sigma Enthusiast

    §  Agile Practitioner

    §  Stakeholder Relationship Management
    §  Analytical

    §  Detail-Oriented

    §  Life Learner

    §  Tech Savvy

    §  Team Player

    §  Facilitator

    §  Writer

    §  Excellent Communication Skills
    EDUCATION & TRAINING

    B.Eng. Petroleum Engineering,                  Federal University of Technology, Owerri.                 December 2011

    Entrepreneur Training                                     Entrepreneurship Development Center Lagos          April 2012

    HSE Supervisor Level 3                                    Nigerian Institute of Safety Professionals [NISP]      August 2013

    Piston & Fusion Nig. Ltd.                                  Project Management PRO                                                May 2014

    HTML, CSS                                                           Codecademy.com and W3schools.com                        July 2015

    Aggregate Supply & Demand.                         Alison.com                                                                           May 2016

    Operations Management Fundamentals.    W3schools.com                                                                  July 2016

    Supply Chain Management                              MITx Mini MSc Series                                                       Dec 2017

    ITIL (V3)                                                               New Horizons                                                                     Aug 2018

    Bus. Analysis & Agile PM Pro                         Digital Bananas Technologies                                          Dec 2019

    Product School                                                   How to build digital products                                           Apr 2020

     

    PROFESSIONAL EXPERIENCE

    CAR4U NIGERIA LIMITED                                                                                                           January 2018 – May 2020

    Technology Operations Manager

     

    Technical Support/IT Business Analyst

    ü  Oversee all aspects of technical operations around company technology offerings – Web based Applications, Mobile Applications

    ü  Software Testing – QA/QC

    ü  Collaborate with customer service staff to respond to inbound technical support requests from Key Accounts and business partners via support channels, email, skype, phone or walk-in.

    ü  Advise Management on software upgrade requirements as need arises

    ü  Liaise with internal stakeholders to analyze, document, communicate and validate business and system requirements for both existing and concept stage company technology offerings.

    ü  Advise stakeholders (internal & external) on best use of company offerings to meet their business objectives

    ü  Provide technical insight for meetings with clients & prospects

    ü  Troubleshoot, creatively solve problems and keep systems/processes operational.

     

     

     

     

     

    Operations Manager

    ü  Coordinate all company Operations to ensure business growth

    ü  Liaise with Engineering team to ensure all business IT & technology infrastructure is working & online

    ü  Carry out Project Management and Support for Swyft Corporate Mobile Apps and Web Applications.

    ü  Prepare timely Reports on State of Business.

    ü  Provide data for relationship management and sales

    ü  Coordinate other staff departments (Finance, Admin, Customer service, Accounts and HR) ensuring they meet business goals.

    ü  Develop, Design and Implement winning company business processes and strategy

    ü  Ensure payment infrastructure is operating optimally

    ü  Coordinate Finance Ops – create & deliver weekly vendor payroll

     

    Key Achievements:

    §  Responsible for optimizing flawed work flow processes and removing waste

    §  Recovered 8-month old payment transaction backlog owed to the company

    §  Successfully grew business client base to 5 active clients

     

     

    DEQNA INTERNATIONAL LIMITED                                                                           October 2016 – December 2017

    IT Business Analyst – Research & development

    ü  Conduct Research and report findings.

    ü  Carry out Data Analysis to help management in decision making.

    ü  Create business proposals, documents and presentations using Microsoft Excel, Word & PowerPoint.

    ü  Work with Business Development Team in IT Projects – from Concept to Design, Process Flow Design, Comprehensive Software testing, Market Launch onto sales.

    ü  Develop Business case, and business requirements documents for company projects.

    ü  Advise Management on new Business Innovations and creatively devise new ways to solve problems of the ever-changing marketplace.

    ü  Make Business Presentations at company stakeholders and consultant meetings.

    ü  Collaborate with development team to ensure projects meet specifications and requirements are adhered to.

    ü  Gathering and analyzing market data.

    ü  Collaborate with the Marketing Director and other marketing personnel, including account executives, creative directors or media planners and develop marketing strategies for diverse business environments.

    ü  Other support duties as required by the MD.

    Key Achievements:

    §  Oversaw and Managed a Data Gathering exercise for our product. Project entailed mobilizing 30 data entry staff for the exercise.

    §  Earned the reputation as the Content Writer for the company – Produced commended content for Government Proposals, Conferences Product Brochures, Training Manuals, Pitch decks, Presentations, Website Content, Legal Documents etc.

    §  Official App test engineer at the company

    §  Worked as Head Protocol and Team Lead for product launch Events in 2017.

    §  Played a key role in the development and launch of http://artisanshub.com  ; http://msme-bk.deqna.com ; http://deqna.com

     

    Sales team lead

    ü  Plan and Oversee Sales Operations.

    ü  Support Sales team with data backed strategies and support for their field activities.

    ü  Create and maintain Business Relationships that will ultimately lead to sales.

    ü  Respond to customer queries and technical issues.

    ü  Plan and implement marketing strategies; analyzing trends and results.

    ü  Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.

    ü  Manage sales team by recruiting, orienting and training staff.

    ü  Motivate sales team to meet and exceed targets.

    ü  Provide Technical Support to internal and external clients.

    ü  Prepare Digital Marketing Plan for product campaigns.

    ü  Utilize winning customer service strategies to ensure customer loyalty and return business.

     

    Key Achievements:

    §  Lead from the front by signing up large accounts.

    §  Ensured staff were well trained and motivated to produce results.

    §  Acquired & Maintained Loyal sales accounts till date.

     

    SMILE COMMUNICATIONS NIGERIA LTD.                                                              October 2015 – September 2016

    Retail Sales Officer

    ü  Create and manage customer accounts

    ü  Customer relationship management (attending to customer enquiries and complaints)

    ü  Offer Technical and after sales support to customers

    ü  Carry out all services to customers on the Smile Enterprise Resource Planning Software – SEP

    ü  Promote and create awareness on company products, building new sales relationships with timely follow up to convert prospects into sales.

    ü  Report incidents to technical team on Jira

    ü  Analyze and manage allocated territories to bring in sales.

    ü  Prepare daily sales and inventory reports for management using Microsoft Excel

    ü  Present financial report and evidence of sales made to Regional Accountant at weekly regional meetings.

    ü  Propose, plan and oversee marketing event projects in allocated territories.

    ü  Strict compliance with all Smile Communications’ value system and ethical behaviors

     

     

    Key Achievements:

    §  Succeeded in making a low sales output outlet (Ojo-Alaba Outlet) the highest selling outlet in the region (April 2016)

    §  Sorted out a nagging inventory issue at the Isolo outlet 2 weeks after being transferred there.

     

     

    EDINBURGH INTERNATIONAL WEST AFRICA LTD.                                    November 2013 – September 2014

    Safety and Security Supervisor (Team Lead)

    ü  Lead a team of safety and security personnel to ensure the safety of client during projects

    ü  Oversee all aspects of the day-to-day conduct of the project security program and protocols.

    ü  Maintain constant liaison with the client POC on all project security matters – PA or Client driver

    ü  Manage and coordinate all project security and safety programs, plans and policies.

    ü  Tender timely situation reports and Incident reports as when necessary using Microsoft Word to the Ops Manager

    ü  Take charge of Journey management operations on projects from Pickup of expat clients from the airports to departure.

    ü  Ensure safety of client and client’s assets at all times.

    ü  Create schedules/roster for team members using Excel spreadsheet

    ü  Convene periodical team safety meetings and pep talks

    ü  Ensure company assets in use for projects (worth an excess of 4 Million naira) are in good working condition and fit for day to day operation

    ü  Recommend tune ups and maintenance jobs as when due on aforementioned assets.

    Key Achievements:

    §  Acted as first line of support to clients.

    §  Kept a reputation of being cordial, on-top of things and friendly with expatriate clients.

     

     

    IT SKILLS                                                                                                          EXTRA CUCRRICULAR ACTIVITIES

    Microsoft Office Suite: Word, Excel, PowerPoint,

    Analytics: Google Analytics, Excel,

    Database Management: MySQL

    Software Testing: Microsoft Excel, Selenium

    Collaboration and CRM: Trello, JIRA, Confluence and Basecamp

     

    I enjoy Presenting, Teaching, Sports, Video Games, Reading, Creatively Solving Problems, Meeting & Inspiring People.
    REFERENCES

    Available on Request

     

    Experience
    May 2020
    Bareli Communications Founder

    Jan 2018/May 2020
    Car4U Nigeria Technology Operations Manager

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