Chinedu William Okoro
About the Candidate
Email: neduokoro57@gmail.com
LinkedIn: linkedin.com/in/nedu057
OKORO, CHINEDU WILLIAM
CANDIDATE PROFILE
Chinedu combines a degree in Engineering with 4 years working experience in Project Management, Account Management and Agile based Product Development & Management. Known for having a goal driven & solution-oriented approach to work, Chinedu builds best solutions with his project team.
SKILLS & PERSONAL TRAITS
§ Project Management
§ Business Relationship Building
§ Business Content Development
§ Business Intelligence
§ Business Strategy
§ Database Management [MySQL]
§ Project Administration
§ Business Proposals
§ DevOps Management
§ IT Business Analysis
§ Research & Report Writing
§ Web Design [WordPress]
§ Software QA Test Engineer
§ Software Tech Support
§ Six Sigma Enthusiast
§ Agile Practitioner
§ Stakeholder Relationship Management
§ Analytical
§ Detail-Oriented
§ Life Learner
§ Tech Savvy
§ Team Player
§ Facilitator
§ Writer
§ Excellent Communication Skills
EDUCATION & TRAINING
B.Eng. Petroleum Engineering, Federal University of Technology, Owerri. December 2011
Entrepreneur Training Entrepreneurship Development Center Lagos April 2012
HSE Supervisor Level 3 Nigerian Institute of Safety Professionals [NISP] August 2013
Piston & Fusion Nig. Ltd. Project Management PRO May 2014
HTML, CSS Codecademy.com and W3schools.com July 2015
Aggregate Supply & Demand. Alison.com May 2016
Operations Management Fundamentals. W3schools.com July 2016
Supply Chain Management MITx Mini MSc Series Dec 2017
ITIL (V3) New Horizons Aug 2018
Bus. Analysis & Agile PM Pro Digital Bananas Technologies Dec 2019
Product School How to build digital products Apr 2020
PROFESSIONAL EXPERIENCE
CAR4U NIGERIA LIMITED January 2018 – May 2020
Technology Operations Manager
Technical Support/IT Business Analyst
ü Oversee all aspects of technical operations around company technology offerings – Web based Applications, Mobile Applications
ü Software Testing – QA/QC
ü Collaborate with customer service staff to respond to inbound technical support requests from Key Accounts and business partners via support channels, email, skype, phone or walk-in.
ü Advise Management on software upgrade requirements as need arises
ü Liaise with internal stakeholders to analyze, document, communicate and validate business and system requirements for both existing and concept stage company technology offerings.
ü Advise stakeholders (internal & external) on best use of company offerings to meet their business objectives
ü Provide technical insight for meetings with clients & prospects
ü Troubleshoot, creatively solve problems and keep systems/processes operational.
Operations Manager
ü Coordinate all company Operations to ensure business growth
ü Liaise with Engineering team to ensure all business IT & technology infrastructure is working & online
ü Carry out Project Management and Support for Swyft Corporate Mobile Apps and Web Applications.
ü Prepare timely Reports on State of Business.
ü Provide data for relationship management and sales
ü Coordinate other staff departments (Finance, Admin, Customer service, Accounts and HR) ensuring they meet business goals.
ü Develop, Design and Implement winning company business processes and strategy
ü Ensure payment infrastructure is operating optimally
ü Coordinate Finance Ops – create & deliver weekly vendor payroll
Key Achievements:
§ Responsible for optimizing flawed work flow processes and removing waste
§ Recovered 8-month old payment transaction backlog owed to the company
§ Successfully grew business client base to 5 active clients
DEQNA INTERNATIONAL LIMITED October 2016 – December 2017
IT Business Analyst – Research & development
ü Conduct Research and report findings.
ü Carry out Data Analysis to help management in decision making.
ü Create business proposals, documents and presentations using Microsoft Excel, Word & PowerPoint.
ü Work with Business Development Team in IT Projects – from Concept to Design, Process Flow Design, Comprehensive Software testing, Market Launch onto sales.
ü Develop Business case, and business requirements documents for company projects.
ü Advise Management on new Business Innovations and creatively devise new ways to solve problems of the ever-changing marketplace.
ü Make Business Presentations at company stakeholders and consultant meetings.
ü Collaborate with development team to ensure projects meet specifications and requirements are adhered to.
ü Gathering and analyzing market data.
ü Collaborate with the Marketing Director and other marketing personnel, including account executives, creative directors or media planners and develop marketing strategies for diverse business environments.
ü Other support duties as required by the MD.
Key Achievements:
§ Oversaw and Managed a Data Gathering exercise for our product. Project entailed mobilizing 30 data entry staff for the exercise.
§ Earned the reputation as the Content Writer for the company – Produced commended content for Government Proposals, Conferences Product Brochures, Training Manuals, Pitch decks, Presentations, Website Content, Legal Documents etc.
§ Official App test engineer at the company
§ Worked as Head Protocol and Team Lead for product launch Events in 2017.
§ Played a key role in the development and launch of http://artisanshub.com ; http://msme-bk.deqna.com ; http://deqna.com
Sales team lead
ü Plan and Oversee Sales Operations.
ü Support Sales team with data backed strategies and support for their field activities.
ü Create and maintain Business Relationships that will ultimately lead to sales.
ü Respond to customer queries and technical issues.
ü Plan and implement marketing strategies; analyzing trends and results.
ü Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
ü Manage sales team by recruiting, orienting and training staff.
ü Motivate sales team to meet and exceed targets.
ü Provide Technical Support to internal and external clients.
ü Prepare Digital Marketing Plan for product campaigns.
ü Utilize winning customer service strategies to ensure customer loyalty and return business.
Key Achievements:
§ Lead from the front by signing up large accounts.
§ Ensured staff were well trained and motivated to produce results.
§ Acquired & Maintained Loyal sales accounts till date.
SMILE COMMUNICATIONS NIGERIA LTD. October 2015 – September 2016
Retail Sales Officer
ü Create and manage customer accounts
ü Customer relationship management (attending to customer enquiries and complaints)
ü Offer Technical and after sales support to customers
ü Carry out all services to customers on the Smile Enterprise Resource Planning Software – SEP
ü Promote and create awareness on company products, building new sales relationships with timely follow up to convert prospects into sales.
ü Report incidents to technical team on Jira
ü Analyze and manage allocated territories to bring in sales.
ü Prepare daily sales and inventory reports for management using Microsoft Excel
ü Present financial report and evidence of sales made to Regional Accountant at weekly regional meetings.
ü Propose, plan and oversee marketing event projects in allocated territories.
ü Strict compliance with all Smile Communications’ value system and ethical behaviors
Key Achievements:
§ Succeeded in making a low sales output outlet (Ojo-Alaba Outlet) the highest selling outlet in the region (April 2016)
§ Sorted out a nagging inventory issue at the Isolo outlet 2 weeks after being transferred there.
EDINBURGH INTERNATIONAL WEST AFRICA LTD. November 2013 – September 2014
Safety and Security Supervisor (Team Lead)
ü Lead a team of safety and security personnel to ensure the safety of client during projects
ü Oversee all aspects of the day-to-day conduct of the project security program and protocols.
ü Maintain constant liaison with the client POC on all project security matters – PA or Client driver
ü Manage and coordinate all project security and safety programs, plans and policies.
ü Tender timely situation reports and Incident reports as when necessary using Microsoft Word to the Ops Manager
ü Take charge of Journey management operations on projects from Pickup of expat clients from the airports to departure.
ü Ensure safety of client and client’s assets at all times.
ü Create schedules/roster for team members using Excel spreadsheet
ü Convene periodical team safety meetings and pep talks
ü Ensure company assets in use for projects (worth an excess of 4 Million naira) are in good working condition and fit for day to day operation
ü Recommend tune ups and maintenance jobs as when due on aforementioned assets.
Key Achievements:
§ Acted as first line of support to clients.
§ Kept a reputation of being cordial, on-top of things and friendly with expatriate clients.
IT SKILLS EXTRA CUCRRICULAR ACTIVITIES
Microsoft Office Suite: Word, Excel, PowerPoint,
Analytics: Google Analytics, Excel,
Database Management: MySQL
Software Testing: Microsoft Excel, Selenium
Collaboration and CRM: Trello, JIRA, Confluence and Basecamp
I enjoy Presenting, Teaching, Sports, Video Games, Reading, Creatively Solving Problems, Meeting & Inspiring People.
REFERENCES
Available on Request