About the Candidate
602.410.8900 • email@example.com • LinkedIn
Sr. Product | Program | Operations |Service Delivery Management
Sales and Marketing | Training and Development | Team Empowerment
Driven and passionate leader with an entrepreneurial mindset, consistently exceeding client and leadership expectations. Exceptional talent for hearing and identifying client pain points and synchronizing those with organizational goals and objectives that realize exponential growth.
Intuitive action mindset effectively formulating and implementing innovative solutions to complex business challenges. Understands the art and science behind technology and event production management, captivating audiences through memorable brand experiences. Engages stakeholders and gains buy-in through a focus on economic and financial benefits for each initiative.
Bridging the gap between engineering and end-users via an exceptional talent for translating advanced technical concepts for non-technical audiences. Owns all aspects of virtual, hybrid, and live event production, curating exceptional event experiences that engage audiences and deliver a highly differentiated customer experience.
· Live, Hybrid & Virtual Corporate Event Production& Management
· Program & Project Leadership
· Collaborative Video Technologies
· Product Lifecycle Management
· Business Analysis
· Sales & Marketing Operations
· Webcast & Webinar Production
· Video-on-Demand Solutions
· Operations Leadership
· C-Suite Presentations
· Public Speaking
· Training & Development
· Team Empowerment
· Stakeholder Management
· Cross-Functional Collaboration
· Agile Methodology
· Coaching & Mentoring
ü Leads with drive and vision; aligns teams toward common goals and tactical priorities using a top-down servant leadership approach.
ü Exceptional manager of people and processes; able to optimize and scale operations, break down barriers to team performance, and position organizations optimally to deliver against their strategic goals.
ü Time-tested strategist and opportunity creator; translates creative technical concepts into disruptive products and services.
2015 | 2022: American Express
Leading payment card services corporation with over $43.66B in annual revenue; one of the 30 components of the Dow Jones Industrial Average.
Sr. Service Delivery Manager – Digital Workplace Executive Solutions 2019 | 2022
Ø Served as Lead Event Engineer and WebEx SME; drove all aspects of event planning, coordination, and execution to deliver 750+ in-person, virtual, and hybrid events on an annual basis.
Ø Collaborated with Amex leadership (up to and including the C-suite) to identify their needs, translate their business requirements into integrated event strategies, host memorable events that position Amex as a leader in the financial industry, and provide technical support and leadership across the event lifecycle.
Ø Managed end-to-end projects encompassing pre-event scheduling and planning, logistics management, day-of-event hosting and management, and post-event follow-up and de-briefing.
– Achieved a 99.995% success rate with zero event failures over tenure.
– Assumed Master of Ceremonies responsibilities as needed.
Ø Key member of the Executive Solutions team; provided leadership, oversight, and direction for event teams to meet the meeting and event needs of senior executives (including town halls, team meetings, standups and special events).
– Ensured team members were fully trained, supported, and optimally positioned to deliver a highly differentiated event experience.
Ø Served as go-to resource and Cisco WebEx subject matter expert; provided training and operational support for all internal users in the areas of Webex Meetings, video production, and Webex Events platforms.
– Performed scheduled and ad-hoc Webex trainings (including product support) for 50K+ Webex users; delivered~50 formal scheduled Webex and event best practices trainings annually. Fielded hundreds of ad-hoc guidance and support calls on a yearly basis.
American Express (Continued)
Sr. Operations, Product, & Program Manager 2015 | 2019
Ø Managed all day-to-day activities encompassing the scheduling and operation of integrated livestream events for a base of 65K+ Amex colleagues (including senior executive townhalls, standups, and roundtable events).
– Held ~120 town halls, standups, and roundtable events for the senior leadership team annually.
– Reduced annual operating costs associated with livestreaming from $7MM to under $250K.
Ø Established a cadence of meetings with internal customers to define event broadcast requirements, align priorities, and identify logistics needs.
Ø Ensured the provision of seamless live streaming experiences for audiences of up to 20K viewers per event.
Ø Conducted deep dives to evaluate post-event analytics and user feedback; produced reports for the leadership team.
Ø Owned all aspects of global enterprise deployment for Amex’s first ever live video streaming platform (Mediaplatform); led a 12-member team of Senior Network Engineers to ensure a seamless integration and launch.
– Provided live and on-demand video streaming functionality for over 65K Amex employees and contractors.
Ø Sourced, qualified, and recruited a best-fit vendor after a top-down assessment of their operational capabilities.
Ø Established a governance and compliance process; ensured a seamless integration with Amex network architecture.
Ø Employed Agile management best practices to deliver and launch a fully operational live streaming platform in six months on a $750K budget – a significant improvement over the previous proposal of $3.5MM and one year to deploy.
Ø Provided technical and operational support to pilot, integrate, and launch Cisco Collaborative Meeting Rooms over a 6-month timeframe.
Ø Integrated WebEx with Telepresence; expanded the WebEx network from 150 to 500+ endpoints.
2014 | 2015: Qumu Corporation
Enterprise video platform that creates, manages, secures, distributes, and measures the success of live and on-demand video within the enterprise.
Webcast Producer – Event Services
Ø Established and developed the Event Services Department from the ground up; led all aspects of event production operations, including onsite and remote webcasting and streaming services.
– Scaled overall events from zero to 70-100 on an annual basis.
– Strengthened relationships with Qumu clients; contributed to a pipeline of new business opportunities.
Ø Partnered with Event Services, Sales, and Marketing teams to plan and execute live events; enabled the provision of turnkey events to meet the needs of both internal and external customers.
Ø Provided technical support and pre-sales consulting services (including discovery and scoping).
Ø Facilitated hands-on and remote trainings encompassing all aspects of Event Services and Qumu product offerings (including VCC and Qumu Cloud).
Ø Served as A/V production SME; supported Marketing and Sales teams with live customer events, promotions, and training.
– Provided continuous product education and guidance for clients and staff in the areas of webcasting, streaming, and multimedia services.
Ø Sourced, qualified, and secured an optimal vendor to procure AV equipment.
2004 | 2014: LeveragePoint Consulting
LeveragePoint Consulting specializes in three practice areas of event technologies: content capture and delivery, training, and consulting.Founder & Principal
Ø Established and operated a consultancy to provide the full suite of event services encompassing technology specification, deployment, and integration for local clients.
Ø Provided subject matter expertise in the following key areas: audiovisual production management, video-based web conferencing, staging and rentals, live and on-demand video streaming, webcasting, content creation and aggregation, video production, and eLearning content management solutions.
Ø Trained clients on effective audio and video-based content monetization techniques.
Ø Coached on best practices of video production and content capture (both live events and studio production).
Ø Enabled clients to transition from AV production to collaborative livestreaming and webcasting.
Ø Built a broad portfolio of high-profile clients, including: Two Roads Hospitalities, Polycom, Jefferson Wells International, Charles Schwab, Infusion Soft, and HSMAI Hospitality Association.
– Produced the entire annual conference for Jefferson Wells, including a high-profile award dinner.
– Captured 40 annual events for 11 consecutive years on behalf of Two Roads Hospitalities.
Additional Roles: Director, Hotel Technical Services (HTS), American Audio-Visual Center 2003 | 2004
Technical Skills: WebEx Meetings and Events, Zoom, MS Teams, Amazon Chime, Wirecast, vMix, JIRA, Camtasia and various video editing software, Qumu, MediaPlatform, Hopin, MS Office Suite, Sharepoint,