Burcu
About the Candidate
BURCU ARPAC
Adana, Turkey | +905327242097 | brcarpac@gmail.com
Education
BACHELOR’S DEGREE | 2008 | CUKUROVA UNIVERSITY
Business Administration
Hıgh school | 2002 | bılfen hıgh school
Work Experience
PASSENGER SERVICES RESPONSIBLE OFFICEr| TGS TURKISH GROUND SERVICES INC.| 01/2010 – CONT.
Ground handling services of Turkish Airlines and Star Alliance member airlines. Also service of some 3rd party airlines.
Registering claims for damaged and/or missing goods of passengers. Assess and finalize the claims for damages. Searching the missing goods and deliver them on time to the passengers.
Managing the team of Lost and Found Department.
Preparing performance measurement and success analysis reports.
Preparing expense and inventory tables.
Examining and analyzing customer complaints as the Station Project Manager of the company’s ISO10002 Customer Satisfaction Management System.
Providing internal training on the programs used and procedures applied. Supervising the implementation of trainings and providing mentorship.
publıc relatıons | nova clınıc | 07/2009 – 12/2009
Searching for new customers.
Control of the financial affairs and inventory tracking.
Advertising campaings of the Clinic’s free health and beauty magazine.
traınee | yapı kredı bank | 09/2007
Assist personnel and practice at retail banking.
Certificates
English (B1-B2) – Istanbul Management Institution
English Level Certificate – Advanced – ICEP World
Emergency Response – Star Alliance
Lounge Training – Star Alliance
Sales – Star Alliance
Special Assistance Team Training – Star Alliance
Basic Airside Safety – Turkish Airlines
Emergency and Disaster Risk Management – TGS Aviation Academy
Effective Communication and Emphaty – Turkish Airlines
Human Factor – Turkish Airlines
Transport of Passengers with Disabilities – Turkish Airlines
DGR Category 9 – Turkish Airlines
Passenger Services – Turkish Airlines
Passport, Visa and Travel Documents – Turkish Airlines
Lost and Found – TGS Aviation Academy
Security Awareness – TGS Aviation Academy
Seminar and Courses
Computer Management – Alper Educational Institution
Career Development Workshop – Cukurova University
Millenium Leadership – Adana NLP Counseling Center
TOEFL Preparation Course – Uzman School of English
Training of Trainers – Turkish Airlines Aviation Academy
Online Education
Customer Relations Management (CRM) – Istanbul Management Institution
Security Awareness – TGS Aviation Academy
Personal Data Protection Law Awareness – TGS Aviation Academy
Languages
Turkish – Native
English – 85 – UMUC – July 2019
Referances
PINAR OLGUNOGLU (Professional)
Turkish Airlines – Belgrade Station Manager
polgunoglu@thy.com
+905335627579 (Whatsapp call only)