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    About the Candidate

    BURCU ARPAC

    Adana, Turkey | +905327242097 | brcarpac@gmail.com

    Education

    BACHELOR’S DEGREE | 2008 | CUKUROVA UNIVERSITY

    Business Administration

    Hıgh school | 2002  | bılfen hıgh school

     

    Work Experience

    PASSENGER SERVICES RESPONSIBLE OFFICEr| TGS TURKISH GROUND SERVICES INC.| 01/2010 – CONT.

    Ground handling services of Turkish Airlines and Star Alliance member airlines. Also service of some 3rd party airlines.

    Registering claims for damaged and/or missing goods of passengers. Assess and finalize the claims for damages. Searching the missing goods and deliver them on time to the passengers.

    Managing the team of Lost and Found Department.

    Preparing performance measurement and success analysis reports.

    Preparing expense and inventory tables.

    Examining and analyzing customer complaints  as the Station Project Manager of the company’s ISO10002 Customer Satisfaction Management System.

    Providing internal training on the programs used and procedures applied. Supervising the implementation of trainings and providing mentorship.

    publıc relatıons | nova clınıc | 07/2009 – 12/2009

    Searching for new customers.

    Control of the financial affairs and inventory tracking.

    Advertising campaings of the Clinic’s free health and beauty magazine.

    traınee | yapı kredı bank | 09/2007

    Assist personnel and practice at retail banking.

    Certificates

    English (B1-B2) – Istanbul Management Institution
    English Level Certificate – Advanced – ICEP World
    Emergency Response  – Star Alliance
    Lounge Training – Star Alliance
    Sales – Star Alliance
    Special Assistance Team Training – Star Alliance
    Basic Airside Safety – Turkish Airlines
    Emergency and Disaster Risk Management – TGS Aviation Academy
    Effective Communication and Emphaty – Turkish Airlines
    Human Factor – Turkish Airlines
    Transport of Passengers with Disabilities – Turkish Airlines
    DGR Category 9 – Turkish Airlines
    Passenger Services – Turkish Airlines
    Passport, Visa and Travel Documents – Turkish Airlines
    Lost and Found – TGS Aviation Academy
    Security Awareness – TGS Aviation Academy
    Seminar and Courses

    Computer Management – Alper Educational Institution
    Career Development Workshop – Cukurova University
    Millenium Leadership – Adana NLP Counseling Center
    TOEFL Preparation Course – Uzman School of English
    Training of Trainers – Turkish Airlines Aviation Academy

    Online Education

    Customer Relations Management (CRM) – Istanbul Management Institution
    Security Awareness – TGS Aviation Academy
    Personal Data Protection Law Awareness – TGS Aviation Academy
    Languages

    Turkish – Native
    English – 85 – UMUC – July 2019
    Referances

    PINAR OLGUNOGLU   (Professional)

    Turkish Airlines – Belgrade Station Manager

    polgunoglu@thy.com

    +905335627579 (Whatsapp call only)

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