Karachi, Karāchi District, Sindh, Pakistan
Member Since 2020
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    About the Candidate

    Network Operations Management | Executive Reporting and Business KPIs Analysis | Customer Care

    Education
    Aug 2012 - Sept 2016
    Bahria University Karachi Campus (BUKC) Bachelors of Electrical Engineering (Telecommunications)

    Experience
    Feb 2018 - Feb 2019
    Telenor Pakistan Reporting Analyst - Technology Division

    Responsibilities:
     Operational KPIs analysis/rectification/escalations (LS-TCH-Fuel-Revenue-CP Billing)
     Quarterly regional Power Infra. (PI) investment analysis
     Regional Bi-annual Return on Investment (ROI) analysis/reasoning
     Keeping cluster owners/field teams updated with problematic areas
     Coordination with sales/commercial team for regional targets settings/achievements
     Daily regional TCH/availability tracker
     Evaluation of regional outage report
     Managing customer complaints

    Dec 2016 - Feb 2018
    Multinet Pakistan Private Limited (MPPL) Network Engineer - Transmission & GSAC

    Responsibilities:
     Service/network configuration over Transport layer (SDH, DWDM, EoSDH)
     Coordination with O&M teams for network solidity
     Ensuring SLA of blue-chip/international customers
     Keeping blue-chip customers updated with network activities
     Coordination with both national and international BW providers for network stability
     Planning activities for ensuring network health, integrity and system uptime
     Monthly compilation of network health and customers reports

    Skills
    Business KPIs AnalysisCustomer CareExecutive ReportingNetwork AdministrationNetwork ManagementNetwork Operations
    Candidate Overview
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