Afroz Shabbir

Responsibilities:
 Operational KPIs analysis/rectification/escalations (LS-TCH-Fuel-Revenue-CP Billing)
 Quarterly regional Power Infra. (PI) investment analysis
 Regional Bi-annual Return on Investment (ROI) analysis/reasoning
 Keeping cluster owners/field teams updated with problematic areas
 Coordination with sales/commercial team for regional targets settings/achievements
 Daily regional TCH/availability tracker
 Evaluation of regional outage report
 Managing customer complaints

Responsibilities:
 Service/network configuration over Transport layer (SDH, DWDM, EoSDH)
 Coordination with O&M teams for network solidity
 Ensuring SLA of blue-chip/international customers
 Keeping blue-chip customers updated with network activities
 Coordination with both national and international BW providers for network stability
 Planning activities for ensuring network health, integrity and system uptime
 Monthly compilation of network health and customers reports