Youth Soccer Staffing and Operations Coordinator (REMOTE)

BACKGROUND
For over 20 years, Soccer Stars has been the country’s premier youth educational soccer program. Dynamic coaches work with groups of children from ages 1-10 years old to develop skills and teamwork in a fun, non-competitive, educational environment. See our website https://soccerstars.com/ca/sanfrancisco/ for more information.
ROLE:
We are looking for a highly organized, detail-oriented, and personable individual to assist our staffing and operations department to facilitate a successful year-round soccer program.

Schedule:
Availability must include Saturday and Sunday between 7:30am-9:30am and Weekday availability must include hours between 2:00pm-7:00pm (US Pacific Time)

Schedule to be determined by Regional Manager
Up to 20 hours per week starting out
Roles and Responsibilities:
Manage Communication: Handle incoming emails, phone calls, and other communications related to staffing needs, inquiries, and schedule changes.
Handle Call Outs: Promptly respond to and manage coach call-outs, ensuring immediate and effective coverage for affected classes.
Scheduling: Develop and maintain schedules for coaching staff, ensuring appropriate staffing levels at all locations and timely updates for any changes.
Compliance Monitoring: Ensure that all coaches complete necessary location requirements, such as background checks, certifications, and site-specific protocols.
Database Management: Maintain accurate records of coach availability, assignments, and location requirements in the staffing system.
Coordination with Management: Collaborate with management to assess staffing needs and adjust scheduling and staffing strategies as necessary.
Maintain Relationships: Foster positive relationships with coaches, addressing any concerns or needs they may have regarding their schedules or assignments.
Customer Service: Provide support by handling telephone inquiries and responding to customer emails.

Plus Other responsibilities as directed by management
Experience in Scheduling and Coordination (prefered): Proven experience in a scheduling or coordination role, preferably within a sports or educational environment.
Strong Communication Skills: Excellent verbal and written communication skills, with the ability to manage multiple channels of communication effectively.
Organizational Skills: Strong organizational skills with a keen attention to detail and the ability to manage multiple tasks
Problem-Solving Abilities: Strong problem-solving skills, with the ability to think quickly and address issues as they arise.
Interpersonal Skills: Ability to build and maintain positive relationships with coaches, management, and other staff members.
Time Management: Strong time management skills, with the ability to prioritize tasks and meet deadlines
Customer Service Skills: Deliver clear and constructive customer service through effective communication via phone and email.

Please submit a detailed and specific cover letter explaining why you would be the right person for this position,