The Vice President of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. We are looking for someone with extensive experience managing a volume-based business with a focus on enterprise-level SaaS companies, typically $50k+ ARR
You’ll get to:
- Identify and recruit top CAM talent
- Build, manage and motivate a growing team of customer account managers
- Build, manage and motivate a team of customer operations specialists
- Own and report on the customer account team’s metrics and performance
- Partner with marketing and Customer Success to execute and deliver on company’s revenue plan
The ideal candidate will have:
- 10+ years of enterprise-class software account management leadership experience
- Proven track record of growing existing enterprise business, typically $50k+ ARR
- Experience building relationship with C-suite level decision makers over longer upsell sales cycles
- 3+ years experience managing managers in a customer selling
- Proven ability to grow, manage and motivate high performance customer account teams
- Experience using CRMs, Business Intelligence and other revenue tools
- Operational experience in working with RevOps in designing salaries and quotas for individual contributors
- Experience with account segmentation, lead distribution and sales funnels
- Passion for learning and always improving yourself and the team around you
- Excellent communication skills and ability to work with cross-functional teams
Bonus Points:
- Experience selling to enterprise e-commerce companies and other B2C verticals
- Experience with email marketing and/or marketing automation
- Experience building and managing professional services teams
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $208,000 – $285,000.
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