The Vice President of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. We are looking for someone with extensive experience managing a volume-based business with a focus on enterprise-level SaaS companies, typically $50k+ ARR

You’ll get to:

  • Identify and recruit top CAM talent
  • Build, manage and motivate a growing team of customer account managers
  • Build, manage and motivate a team of customer operations specialists
  • Own and report on the customer account team’s metrics and performance
  • Partner with marketing and Customer Success to execute and deliver on company’s revenue plan

The ideal candidate will have:

  • 10+ years of enterprise-class software account management leadership experience
  • Proven track record of growing existing enterprise business, typically $50k+ ARR
  • Experience building relationship with C-suite level decision makers over longer upsell sales cycles
  • 3+ years experience managing managers  in a customer selling
  • Proven ability to grow, manage and motivate high performance customer account teams
  • Experience using CRMs, Business Intelligence and other revenue tools
  • Operational experience in working with RevOps in designing salaries and quotas for individual contributors
  • Experience with account segmentation, lead distribution and sales funnels
  • Passion for learning and always improving yourself and the team around you
  • Excellent communication skills and ability to work with cross-functional teams

Bonus Points:

  • Experience selling to enterprise e-commerce companies and other B2C verticals
  • Experience with email marketing and/or marketing automation
  • Experience building and managing professional services teams

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Days (additional paid holidays)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance
  • Monthly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation

The US base salary range for this position at the start of employment is $208,000 – $285,000.

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