VP, Customer Account Management

The Vice President of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. We are looking for someone with extensive experience managing a volume-based business with a focus on enterprise-level SaaS companies, typically $50k+ ARR

You’ll get to:

• Identify and recruit top CAM talent
• Build, manage and motivate a growing team of customer account managers
• Build, manage and motivate a team of customer operations specialists
• Own and report on the customer account team’s metrics and performance
• Partner with marketing and Customer Success to execute and deliver on company’s revenue plan

The ideal candidate will have:

• 10+ years of enterprise-class software account management leadership experience
• Proven track record of growing existing enterprise business, typically $50k+ ARR
• Experience building relationship with C-suite level decision makers over longer upsell sales cycles
• 3+ years experience managing managers  in a customer selling
• Proven ability to grow, manage and motivate high performance customer account teams
• Experience using CRMs, Business Intelligence and other revenue tools
• Operational experience in working with RevOps in designing salaries and quotas for individual contributors
• Experience with account segmentation, lead distribution and sales funnels
• Passion for learning and always improving yourself and the team around you
• Excellent communication skills and ability to work with cross-functional teams

Bonus Points:

• Experience selling to enterprise e-commerce companies and other B2C verticals
• Experience with email marketing and/or marketing automation
• Experience building and managing professional services teams

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $208,000 – $285,000.