Virtual Customer Care Specialist

Job Description: Virtual Customer Care Specialist
Department: Hospitality
Summary:
We are seeking a dynamic and customer-focused individual to join our team as a Virtual Customer Care Specialist. This role plays a crucial part in ensuring exceptional customer service experiences for travelers.
Responsibilities:
Assist customers with booking travel arrangements, including flights, hotels, and car rentals
Provide information on travel destinations, visa requirements, and travel advisories
Handle customer inquiries and complaints in a professional and timely manner
Coordinate with other departments to ensure smooth travel experiences for customers
Stay up-to-date on industry trends and changes in travel regulations
Qualifications:
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Previous customer service experience preferred
Knowledge of travel booking systems and software a plus
If you are passionate about travel and providing exceptional customer service, we would love to hear from you. Apply now to join our team!