The Vice President, Customer Success – Agency will be a key leader in onboarding and growing sustainable relationships with our healthcare staffing agency clients. This role will drive growth for Vivian through the following:

Lead and develop our existing team of Customer Success Managers in support of our Agency segment, which is the largest at Vivian
Own continuous optimization of our customer onboarding process to improve time from contracting to revenue
Develop and manage key customer success metrics across the Agency account base to ensure matching between customer capabilities, service models, and revenue optimization
Work with Customer Success Managers to develop and implement Customer playbooks to help our Agency recruiters and admins derive the most success through the use of Vivian platform
Meet directly with key customer executives to ensure engagement of customer leadership and execution of mutually-developed performance goals
Implement customer success and account management plans that drive revenue growth to meet/exceed budgeted targets
Collaborate with Technical Implementation and Candidate Operations teams to support Customer Success goals related to onboarding, satisfaction and revenue growth
Coordinate resources and support with the Director of Sales, Agency Segment to ensure effective “team selling” during the sales cycle, and to continuously improve Sales-Customer Success handoff quality
Provide feedback to Product Development, Implementation, Operations, and Engineering teams to advocate for product/process changes that will result in improved Provider customer experience and revenue growth
Your success will result in Vivian Health developing a detailed playbook for Customer engagement and revenue growth for Provider organizations of all types.

THE SKILL SET:

Bachelor’s degree required
Minimum 5 years of relevant managerial experience working in healthcare agency recruiting or Customer Success, implementation, or project management
Leadership and accountability to the development of customer success, implementation, and/or project management teams
Segment or business strategy launch/growth experience preferred
Proven ability to engage successfully with customer executives and project teams to build mutually beneficial growth plans and follow-through metrics
Smart, detail-oriented, and resourceful
Excellent verbal and written communication skills
Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
THE SALARY, BENEFITS & PERKS:

The range for this position is $160,000 – $170,000 yearly salary, with an on target earnings of up to $260,000 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

At Vivian Health, we offer a competitive compensation package, with benefits including:

Flexible Time Off
Comprehensive Health Insurance Plans including HSA and FSA Options
401K Retirement Savings Plan with Generous Employer Match
Generous Parental Leave
Pre-tax Commuter Benefit Plan
Work from home stipend
Access to Corporate Discount Program
Pet Insurance

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