Pay Range: $19/hr. – $23/hr. (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)


The Vendor Relations Associate supports the Vendor Relations Manager within an assigned territory to build in-depth relationships with vendor partners across Rubicon’s hauler network. The Vendor Relations Associate will procure new services, investigate service-related issues, billing issues and other escalations relating to the vendors.

Key Responsibilities

  • Address any service requests within the required service level agreements
  • Develop, maintain, and continuously seek to improve all vendor relations
  • Work with the Customer Care and Vendor Management teams to manage hauler performance according to contractual obligations
  • Provide problem-solving resources and solutions to complex vendor issues
  • Determine problems that demand immediate promotion to direct supervisor
  • Resolve invoice questions and investigate payment issues with haulers
  • Support the gathering and maintenance of hauler intelligence (pricing, market condition, location, and services, etc.)
  • Respond proactively to hauler inquiries and concerns
  • Partner with other departments to identify and to drive continuous improvement in the waste hauler network and processes
  • Perform ad-hoc projects and other duties as needed


  • Bachelor’s degree preferred
  • 2+ years of experience in a professional setting, hauler relationship management experience preferred
  • Strong verbal and written communication skills, ability to communicate effectively with supervisors, employees, customers and business partners
  • Strong organizational and analytical skills
  • Willingness to corporate with haulers and management to resolve any issues that may arise
  • Strong knowledge of MS office skills (Word, Excel, PowerPoint)
  • Demonstrated ability to work well as part of a team


  • Healthcare Benefits: Fully paid healthcare premiums for all full-time employees and their dependents
  • 401(K) with employer match after 90 days of employment
  • Maternity/Paternity Leave Policy: Rubicon provides paid maternity leave based on years of service, as well as paid paternity leave
  • Generous PTO: Generous paid time off is granted to employees (with proper approvals), with a minimum of 12 days off in your first year of employment plus 11 paid company holidays per year
  • 4 Day Weekends for Thanksgiving Day, Christmas Day, and New Year’s Day
  • Inclusion & Diversity Affinity Groups to support belonging

Physical Demands and Working Environment

  • While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time. Travel to attend team meetings may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
  •  To facilitate working from home, and as a requirement for this role, candidates must provide their own eligible, high speed internet access with sufficient bandwidth to execute all job functions. Company laptop will be provided
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