Trust & Safety Specialist

Runway’s Trust & Safety team seeks to enable creative expression, while mitigating the risk of potential harm. We are looking for an experienced Trust & Safety Analyst to help with this mission.

You will play a critical role in ensuring safety for new product launches, assessing the accuracy of existing moderation, and building feedback loops to improve our trust & safety policies and detection systems. Ideally, you excel in a fast-paced environment, have handled a breadth of safety-related issues of varying sensitivity and complexity, and are comfortable with building processes from scratch.

Please note that this role will involve handling sensitive content, including content that is sexual, violent, or otherwise disturbing.

What you’ll do

• Comprehensive red teaming for new product launches, as well as ongoing safety assessments of existing products
• Interpret and apply usage policies to complex scenarios, and capture edge cases to refine the policy
• Provide guidance to internal teams on Trust & Safety-related questions that arise, serving as an expert on the usage policies and content trends in particular
• Engage with Product, Engineering, and Legal to respond to emergency safety-related cases
• Legally-required reporting to law enforcement and other authorities
• Build and scale processes for user reports, appeals, labeling, and other trust workflows, and collaborate with cross-functional partners to drive improvements to existing workflows

What you’ll need

• 2+ years in Trust & Safety (policy, product, or operations) or compliance ops.
• High attention to detail, and ability to manage multiple projects and prioritize tasks.
• Strong verbal and written communication skills.
• Comfort with ambiguity and working in a fast-moving, startup-style environment.
• Ability to act as a self-starter, taking initiative to identify opportunities to improve or build on processes and work products

Salary range: $90,000-$115,000