The Trust & Safety Team is looking for a full-time Trust & Safety Project Analyst. 

Your job will be to help meet our mission by showing passion for our platform, having strong collaborative communications skills, and showing a clear ability to be both reactive and proactive in your day-to-day duties. A Trust & Safety Project Analyst is also expected to be proficient in our products, and dedicated to doing their part to help bring both a delightful and safe experience for Zoom users worldwide.

 

Responsibilities:

  • Coordinate various ongoing projects in order to meet project goals and timelines

  • Create and maintain comprehensive project documentation, plans, schedules and status reports

  • Identify and document the goals and requirements of each project

  • Track and report on project progress, including challenges

  • Organize, attend, and participate in stakeholder meetings

  • Work closely with our T&S Lead Technical Program Manager and technical teams

  • Maintain clear, concise, positive, and empathetic communication for all projects in a timely and efficient manner including follow-ups and status check-ins with team members and/or stakeholders (Engineering, Security, Legal)

  • Assist in other areas within Trust & Safety, such as:

    • verifying compliance with Zoom’s Terms of Service and Community Standards;

    • reviewing content that may be confidential, sensitive, or controversial in nature

  • Stay familiar with all of Zoom’s products, offerings, and integrations

​​

Requirements: 

  • Minimum of 2+ years of experience

  • Bachelor’s degree or equivalent degree/experience

  • Excellent communication (both oral, written, and interpersonal)

  • Ability to work in a fast-paced environment while maintaining a positive attitude towards customers and team-members.

  • Discretion when working with sensitive topics or material

  • Proven ability to manage tasks at a project level

  • Ability to work both independently and collaborate with others

  • Ability to keep an open and learner’s mindset

  • You are not afraid to roll your sleeves up and contribute to the team

  • Previous experience as a project analyst or similar role

  • Excellent G-Suite, Excel, and SQL skills

  • Strong organizational skills, including multitasking, juggling multiple priorities and excellent time management

  • Experience working with technical teams, such as Engineering

  • Experience with Scrum or Agile methodologies

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