As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!
As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.
As a rapidly growing Customer Experience Automation (CXA) platform, we are looking to add a Trust and Safety Analyst to the team. This role is focused on protecting the ActiveCampaign brand, platform, and customers from malicious behavior and general poor practices for email, SMS, forms, landing pages, API, and any new product lines in development.
Trust and Safety Analysts should feel empowered to ensure ActiveCampaign and its customers are compliant with all relevant legal and internal standards. You are charged with professionally and politely educating customers and employees on best practices while maintaining a good reputation. You should be highly ethical but pragmatic. Your overall goal will be to make certain we are operating in a legal and ethical manner while meeting our business objectives.
To succeed in this role, you should be fair and modest while scrutinizing the facts and leveraging data to support your decisions. The ideal candidate is employing their own experiences to help us continue to iterate on current monitoring systems, investigative practices, customer communication strategies, as well as internal and external compliance education. The ideal candidate will closely identify with a Trust and Safety Analyst Mindset:
•Maintain and promote a positive attitude while meeting productivity and quality goals
•Highly analytical with strong attention to detail
•Inquisitive; investigative; data-oriented
•Approachable; collaborative mindset. Interdepartmental relationship building and collaboration skills.