Traveler Experience Specialist

As a Traveler Experience Specialist at Hotel Engine, you will be responsible for analyzing customer data to identify root cause and trends of customer issues. Your insights will play a crucial role in improving our customer experience and overall satisfaction. This role requires a unique blend of data analysis and customer-centric mindset.
   
In this role you will: 

• Utilize advanced data analysis techniques to extract meaningful insights and formulate strategies to reduce negative traveler experiences  
• Identify trends, patterns, and opportunities through data analysis to identify issues in real time and prevent them from impacting customers 
• Translate data findings into actionable recommendations for process improvements and customer service enhancements
• Become an expert on the customer journey & work with cross functional teams to implement creative solutions to enhance the customer experience  
• Identify inefficiencies and gaps in existing processes and assist in developing remediation plans to improve efficiency, eliminate gaps, and reduce opportunity for negative customer impact. Drive those plans with cross functional teams  
• Create detailed reports and visualizations to communicate findings to both technical and non-technical stakeholders 
• Monitor customer feedback and service data to identify emerging issues and areas for improvement
• Work with hotels and suppliers to proactively fix issues and educate to remediate existing issues  

Qualifications:

• 3-5 years in analytics, support or other related field
• In-depth knowledge of hospitality industry procedures and practices preferred, special consideration given for hotel industry experience 
• Excellent communication skills, this is a partner facing role and there is a requirement to interact and work closely with hotels and suppliers  
• You are a self-starter, able to operate effectively and with autonomy in a fast-paced environment with a high level of ambiguity, and you have experience building productive and positive relationships across an organization 
• You have a track record of rigorous execution and high impact
• Proven experience in data analysis, preferably in a customer experience or related field
• Highly detailed-oriented and exceptional organizational and follow-through skills are necessary
• Proficiency in SFDC and data analysis tools

Cash Compensation:

• The base salary range for this role is $50,000 – $55,000. Final offer amounts are determined by multiple factors, including prior experience, expertise and may vary from the amount above.

Remote Opportunities: