The position is remote.  The role reports to the Director, Clinical Operations.

Brief Overview:

We are looking for an experienced and dynamic nurse committed to delivering empathetic, concierge services to our consumers of the Virtual Second Opinion Services. You will be responsible for establishing a relationship with patients via online/telephone intake through active listening and questioning process, documenting these encounters and providing instruction and creating an opinion timeline based on established protocol.

A strong background in an ambulatory, hospital or telehealth with the ability to function independently in an organized fashion managing a portfolio of patients through the virtual second opinion process is essential to success in this position.

Core Responsibilities:

  • Responsible for establishing a relationship with patients and effectively triaging and providing care guidance and resolution to all contacts and patients.
  • Assesses patient needs, determines and initiates appropriate action or response to meet identified needs.
  • Assesses patient and physician needs, provides requested information and/or guidance or service as appropriate or forwards to the appropriate person on the clinical management team.
  • Initiates and independently implements appropriate clinical activities, including communication with patient/caregiver, physician (as applicable) and complete documentation of events.
  • Maintains consistent communication with patients.
  • Assists, reviews, researches, and resolves active patient and referral concerns and complaints and records outcomes accordingly to meet regulatory compliance standards.
  • Other duties as assigned.


  • Graduate of an accredited school of professional nursing. BSN preferred or other allied health professional degree.
  • Current Ohio RN and/or multistate compact license
  • Other Allied Health license
  • Good clinical judgment, careful listening, critical thinking skills and assessment skills.
  • Strong customer service skills, including both verbal and written communication skills.
  • Strong computer skills
  • Ability to be self-directed, excel in critical thinking and problem solving skills.
  • Minimum of 2 years nursing or clinical experience (preferred in ambulatory, hospital, med/surg, long term care, home care, hospice or palliative care setting)
  • Prior phone triage or telehealth services.
  • Manual dexterity to operate office equipment. May require periods of sitting or standing for long periods of time.
  • Requires good visual acuity through normal or corrected vision. Must be able to hear normal conversation. Must be able to lift at least 20 pounds.
Job Overview
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