Technical Writer

We are looking for a Technical Writer to develop end-user documentation for the Kustomer platform. As a Technical Writer, you will help us to enrich our knowledge base, craft and own  communication about each new product release in collaboration with product and engineering, and optimize our knowledge to drive impact through AI.

You’ll be responsible for: 

• Creating content for Kustomer’s support center and developer documentation
• Identify areas of opportunity for improving adoption of self-help through improved documentation
• Working with the Product, Marketing, Customer Experience, and Engineering teams to ensure content completeness and accuracy
• Building parts of the Kustomer user guides for existing and new features of the product
• Providing data driven  information to product teams about feature complexity, confusion on behalf of users
• Reviewing and editing all user instruction text and error messages in the product

Your qualifications:

• You possess excellent technical writing skills
• You have experience developing end-user documentation for web-based applications
• You have a working knowledge of standard web technologies (HTML, CSS) and Javascript
• You are capable of using code repositories and command-line interfaces to review source code, extract relevant information, and document APIs effectively
• You have demonstrated success in self-managing your writing projects
• You are experienced at writing content that is easily translatable into other languages
• You are comfortable using AI to optimize your efficiency as a technical writer
• Bonus points if you have direct experience in the CRM/startup space

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.