We are looking for an extremely motivated Technical Support Specialist who can support our customers to help them maximize the value they get from the LeanData platform. This is a cross-functional role that will interact with many teams and will also serve as the face of LeanData to many of our customers. We view our customer experience as a strategic, competitive advantage. If you do as well and are passionate about customer experiences, detail-oriented, and excited to roll up your sleeves to make customers successful, you may be just who we’re looking for.

What you’ll be doing:

    • Provide technical support and troubleshooting to drive the success of LeanData’s customers
    • Master LeanData’s product capabilities and serve as a subject matter expert within the support team
    • Manage inbound customer inquiries and issues across multiple channels (phone, email, chat, online community, etc.)
    • Maximize customer satisfaction through the timely and accurate resolution of customer inquiries/issues – meet or exceed support level goals
    • Proactively identify, report, and resolve customer issues.
    • Collaborate with Product, Engineering and Customer Success teams to drive customer issue to resolution and to address potential product bugs
    • Collaborate with Engineering and Product resources to escalate critical issues
    • Leverage the Voice of the Customer to influence the product roadmap through the product team
    • Participate in testing of new and updated products and provide feedback
    • Write technical documents and maintain a support knowledge base


    • 1 – 3 years of technical customer support experience, preferably in a high-tech SaaS industry
    • Strong work ethic with a focus on customer satisfaction
    • Proven track record supporting customers with demonstrated ability to understand technical concepts, problem analysis and deliver concise resolutions for customers
    • Experience with and understanding of SaaS enterprise software
    • Excellent verbal, written, and interpersonal skills
    • Creative, resourceful, detail-oriented, and highly organized
    • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment, with the ability to operate independently
    • Working knowledge of Salesforce a plus
    • Familiarity with Zendesk Support Ticket and Knowledgebase Systems a plus

Bonus points if you have:

    • Knowledge of Salesforce.com applications preferred
    • Experience working in an evolving, high growth environment
    • Bachelor’s degree

Why work at LeanData:

    • LeanData covers employee insurance premiums up to 90%
    • Stock options for all full-time employees
    • Flexible vacation program
Compensation for this role is between $50,000 and $80,000 depending on experience and location.
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