Technical Support Specialist

The Integrations & Technical Support Specialist at ezCater plays a crucial role within the Partner Solutions team, focusing on the onboarding and support of API integrations with restaurant brands and third-party vendors. A notable highlight of this role is the opportunity to provide technical training and troubleshoot integration issues, ensuring seamless connectivity in ezCater’s extensive food delivery network. This position not only enhances technical knowledge but also allows for significant cross-functional collaboration with various internal teams.

What You’ll Do: 

• Work with restaurant brands and third party vendors to onboard new API integrations.
• Diagnose and resolve issues originating from the API processes.
• Provide technical training to internal and external teams as needed.
• Document and troubleshoot API integration processes.
• Work alongside Project Managers, Implementation Consultants, Trainers and Technical Leads, and support the rest of the company on cross-functional team issues when required.
• Regularly engage with clients & vendors dispersed across North America, using email, video conferencing, and screen sharing.
• Identify and execute on opportunities for personal learning and engagement.
• Test API integrations during onboarding and software development cycles as needed.

What You Have:

• Ability to resolve issues under pressure
• Ability to understand how data relates to business needs / objectives
• Understanding of API integrations
• Exceptional communication skills
• Extensive curiosity and creativity to help solve complex operational catering challenges relating to integrations
• Understanding or willingness to learn REST & GraphQL based API integrations and ability to interpret JSON/XML/GraphQL
• Operational understanding of technical integrations including experience troubleshooting

The national cash compensation range for this role is $47,800 – $68,600*