Technical Scale Customer Success Manager

Our customer base is growing faster than ever! We’re looking for Customer Success Managers who thrive in dynamic environments and are passionate about helping technical users succeed at scale.

In this role, you’ll manage a large portfolio of customers, using a mix of 1:1 and 1:Many strategies to help users achieve and exceed their goals with Postman. You’ll lead targeted customer engagements based on data signals, combining strategic 1:1 conversations with smart, scalable tactics where they have the greatest impact.

This role is perfect for ambitious and adaptable individuals who are excited to rethink what Customer Success looks like at scale — combining strategic thinking, a passion for technology, and a strong focus on customer outcomes.

You’ll join a team that embraces innovation, fast learning, and continuous improvement as part of how we operate. We’re building new models, evolving quickly, and shaping the future of Customer Success together.

This is a remote role based in the US, preferably on the East Coast.

What You’ll Do

• Scalable Account Strategy:
  Help customers succeed by driving adoption, value realization, and growth across a dynamic portfolio. You’ll focus on targeted engagements based on customer signals, combining strategic 1:1 conversations with smart 1:Many approaches where they can make the biggest impact.
• Proactive Portfolio Management:
  Review surfaced customer signals to identify adoption risks, engagement gaps, and opportunities for deeper platform usage. Take thoughtful, proactive steps to strengthen adoption, expand use cases, and drive long-term customer success with Postman.
• Cross-Functional Collaboration:
  Work closely with Sales to expand use cases and identify new opportunities. Partner with Renewals to support on-time contract renewals. Share customer insights with Product to reduce friction and help influence the roadmap. Ensure customer context and updates are accurately captured to support seamless collaboration across teams.
• Continuous Learning and Improvement:
  Drive continuous improvement by embracing change as part of how we operate and grow. You’ll experiment with new approaches, adapt quickly based on what you learn, and help shape better ways to deliver customer success at scale.

About You

• Experienced Professional:
  3+ years in Customer Success and a technical, customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Developer Advocate, or Implementation Specialist). Proven ability to guide technical audiences (especially developers or API users), drive strategic customer outcomes, and enable change management within customer organizations to support broader adoption of new workflows and tools like Postman.
• Strategic Flexibility:
  Comfortable balancing 1:1 and 1:Many strategies depending on customer needs. Skilled at adapting playbooks, engagement plans, and messaging to fit evolving goals across your portfolio.
• Analytical Skills:
  Confidence in using customer usage data to guide your strategy, identify adoption gaps, and spot new opportunities for growth.
• Communication Excellence:
  Strong verbal and written communication skills. Able to translate technical workflows into clear, actionable guidance for technical and business audiences alike.
• Problem Solving & Adaptability:
  Resourceful, solution-oriented, and resilient. Comfortable experimenting with new strategies and learning from outcomes in a fast-paced environment.
• Technical Acumen & Translation:
  Fluent in developer workflows and technical concepts (APIs, CI/CD, OAuth, Git, etc.). Able to connect technical functionality to business outcomes and guide customers at different technical levels.
• Project Management Skills:
  Experienced at managing projects across teams, aligning timelines, stakeholders, and deliverables to drive initiatives forward.
• Customer Advocacy:
  A champion for customer needs internally. Skilled at surfacing insights that lead to product improvements, better customer experiences, and success stories.
• Industry Expertise:
  Knowledgeable about the SaaS, DevTools, or API platform ecosystem. Understands the unique challenges and opportunities of working with technical users and developer-led adoption models.
• Educational Background:
  Bachelor’s degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or a related field. Equivalent practical experience also considered.