Technical Product Support Specialist

We’re hiring Technical Product Support Specialists who love solving puzzles, tinkering with tech, and helping people. This is not your average support gig — it’s part IT helpdesk, part product expert, and part customer hero.

You’ll go deep on Flowhub Maui and the entire Flowhub ecosystem, mastering how our software interacts with POS hardware, printers, scanners, drivers, networks, and operating systems. When dispensaries reach out to us, they need answers fast. You’ll be the human who figures it out, fixes it, and earns their trust.

What You’ll Do

• Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks).
• Support customers on MacOS, Windows, and iOS setups.
• Jump into problems head-on via chat, phone, video, and screen-share — whichever gets the customer back online fastest.
• Distinguish between true software defects vs. setup/configuration issues, and escalate appropriately.
• Write clear documentation, update our knowledge base, and make the next customer’s experience smoother.
• Collaborate with Product and Engineering to drive improvements across the platform.
• Live our values daily: high performance, low ego, accountability, inclusion.

About You

• You love technology: hardware, operating systems, drivers, networks — you’ve probably fixed a friend’s printer for fun.
• You’re a natural problem-solver who thrives on figuring things out without a script.
• You’re a clear communicator who can explain technical solutions in simple terms.
• You’re energized by working with A players — teammates who push you to be your best.
• You want to grow your career at a company where B players don’t make it.
• Bonus: Experience in IT support, SaaS, or retail technology environments.

Why You’ll Love Flowhub

• Mission-driven impact: You’ll help dispensaries run smoothly in one of the fastest-growing industries.
• High-performance culture: Work with the best. Expect to be challenged and to grow.
• No bureaucracy, no politics: Just results, accountability, and teamwork.
• Compensation and growth: Competitive salary, benefits, and the opportunity to advance as Flowhub scales.