In this first-of-its-kind role of Technical Partner Delivery Manager, you will play a pivotal role in enabling and empowering our partners to excel in their customer engagements and drive success with BlueConic’s platform. By employing a service approach characterized by Expertise, Partnership, and Empathy, you will ensure that partners receive the necessary support, guidance, and resources to effectively onboard and service clients, deliver high-quality solutions, and maximize the value of their partnership with BlueConic.

In this role you will:

  • Serve as primary point of contact for the first 2 partner-led customer onboardings, ensuring partners are supported and following BlueConic standard of service as they ramp up with client engagements.
  • Provide training, office hours, project plan reviews, use case consulting and any product/service-related tasks to support our partners for in-flight engagements.
  • Oversee all new partner onboarding, supporting partners in completing their required BlueConic University courses and Hands-On Labs requirements.
  • Assist / oversee / verify partner work for Proof of Concepts (POCs).
  • Provide guidance on training and certification process for new BlueConic partners.
  • Deliver ongoing training and upskilling for a book of 20 partners.
  • Serve as main services liaison between partner and BlueConic during their onboarding period, managing expectations, collating feedback, and ensuring timelines are accurately communicated.

You have:

  • At least 4 years of relevant experience demonstrating value and driving success for partners, customers, or prospects (for example, in Delivery, Partner Success, Customer Success, or Pre-Sales Consulting positions).
  • Experience in, and familiarity with, key technologies and strategies related to marketing technology.
  • Excellent interpersonal, verbal, and written communication skills.

You are:

  • Extremely well organized and detail-oriented, including taking meticulous notes and records to always have relevant information accessible to yourself or teammates.
  • A curious individual excited to learn as much as they can about CDP and martech, with previous experience for both.
  • A quick learner with the ability to adapt to new projects and situations with a positive attitude.
  • A team player who feels that there is no task too small for them and is happier progressing toward goals and succeeding together than individually.
  • Passionate about enabling others and working in a team environment where everyone is committed to a common goal.

Reasons to join us:

  • Help build the best company in marketing technology, period.
  • Make an outsized, transformational impact – for your partners, for BlueConic, and for your career.
  • Enjoy a flexible, remote-first approach to work.
  • Thrive in an inclusive, multi-cultural environment with a values-driven work culture that has been deliberately crafted from the beginning.
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