Job Description

Members of the Implementation Engineering group at iboss form an elite technical team that works very closely with new customers to ensure deployments are executed with perfection. This team is also called upon to solve the seemingly unsolvable problems that crop up from time to time. 


  • Be a technical subject matter expert on iboss cloud and appliance products and the underlying infrastructure of the ecosystem
  • Work with customers and sales engineers to design, implement, and troubleshoot business solutions in complex environments
  • Perform product installations (primarily remote), initial configurations, and product training
  • Assist with technical support escalation requests
  • Ensure customer support issues are resolved in accordance with SLAs
  • Create and manage internal and external product and training documentation
  • Attend and present at tradeshows and onsite training seminars


  • The ability to communicate effectively and efficiently to customers over the phone is critical
  • 3+ years of experience designing and supporting multilayer IP networks; routing and switching
  • 5+ years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
  • 3+ years of experience managing large (>1k seat) Windows and Mac workstation deployments
  • 5+ years of experience managing Windows Server and Red Hat Linux server environments; Expert level with Linux
  • 5+ years of experience managing DNS; Microsoft and Bind
  • Experience with Virtualization and specifically VDI implementations
  • Experience with acquiring and analyzing packet captures
  • Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices


  • A degree in engineering or networking is preferred; MIS graduate is a plus
  • Solid understanding of networking, server, and web technologies
  • Expert-level Linux knowledge; Red Hat is a plus
  • Experience architecting complex solutions
  • Experience with IT management products and services
  • Domain expertise with IT operations, application management and/or security/compliance is desirable
  • Some experience with network directories is desirable
  • Fluency in English is required and fluency in Spanish is a plus


  • Paid Time Off (PTO)
  • Company paid holidays
  • Optimistic, supportive, and FUN work environment
  • Fantastic company events
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