Technical Enablement Manager, Revenue

As a Technical Enablement Manager, you will play a key role within the Revenue team at Recharge, working closely with leadership across technical and business facing teams as we accelerate our go-to-market strategy.

In this individual contributor role you will be responsible for leading and managing technical learning programs for Account Managers, Sellers, and Partnership Managers across the pre-sales, post-sales, and renewal process.

An ideal candidate will have industry experience in eCommerce, a solutions focused approach to technical enablement, and previous enablement experience. Come prepared to act as a key player of the Revenue Organization — rolling up your sleeves and getting things done.

What you will do

• Live by and champion all four of Recharge’s core values (#ownership, #empathy, #day-one, and #humility)
• Review feature outlines and product documentation in order to write and deliver training, catering to audiences with varying levels of technical knowledge
• Work closely with Product Marketing and Product Support to understand product positioning and messaging to ensure that each GTM team receives technical enablement prior to new releases
• Work with Subject Matter Experts to maintain and update existing content
• Deliver written, live, and recorded trainings leveraging content developed by or with the Revenue Enablement team
• Take a solutions focused approach, thinking through how each new release ladders up to and can be positioned in the context of our merchants’ goals and market trends
• Gather feedback and measure KPIs in order to track engagement and adapt technical training to audience needs

What you’ll bring:

• 5+ years of relevant industry experience (including eCommerce, payments, and adjacent industries), 3+ years in a solutions focused role, experience in technical enablement, strategic account management, or sales engineering preferred
• Experience reading and distilling technical documentation into accessible content for customer facing teams
• Knowledge of RESTful APIs, JavaScript, and SDK operations is preferred
• Engaging presentation and communication skills
• Project Management skills to help manage multiple projects from start to finish
• Experience working cross-functionally to build successful content and training and can provide examples
• An appreciation for a fast-paced, dynamic environment and can balance setting strategic priorities with high-quality, tactical execution
• Proven ability to work independently with a “make it happen” attitude, able to operate and execute in areas of uncertainty and ambiguity, problem solver and quick learner