As a Technical Enablement Manager, you will play a key role within the Revenue team at Recharge, working closely with leadership across technical and business facing teams as we accelerate our go-to-market strategy.

In this individual contributor role you will be responsible for leading and managing technical learning programs for Account Managers, Sellers, and Partnership Managers across the pre-sales, post-sales, and renewal process.

An ideal candidate will have industry experience in eCommerce, a solutions focused approach to technical enablement, and previous enablement experience. Come prepared to act as a key player of the Revenue Organization — rolling up your sleeves and getting things done.


What you will do

  • Live by and champion all four of Recharge’s core values (#ownership, #empathy, #day-one, and #humility)
  • Review feature outlines and product documentation in order to write and deliver training, catering to audiences with varying levels of technical knowledge
  • Work closely with Product Marketing and Product Support to understand product positioning and messaging to ensure that each GTM team receives technical enablement prior to new releases
  • Work with Subject Matter Experts to maintain and update existing content
  • Deliver written, live, and recorded trainings leveraging content developed by or with the Revenue Enablement team
  • Take a solutions focused approach, thinking through how each new release ladders up to and can be positioned in the context of our merchants’ goals and market trends
  • Gather feedback and measure KPIs in order to track engagement and adapt technical training to audience needs


What you’ll bring:

  • 5+ years of relevant industry experience (including eCommerce, payments, and adjacent industries), 3+ years in a solutions focused role, experience in technical enablement, strategic account management, or sales engineering preferred
  • Experience reading and distilling technical documentation into accessible content for customer facing teams
  • Knowledge of RESTful APIs, JavaScript, and SDK operations is preferred
  • Engaging presentation and communication skills
  • Project Management skills to help manage multiple projects from start to finish
  • Experience working cross-functionally to build successful content and training and can provide examples
  • An appreciation for a fast-paced, dynamic environment and can balance setting strategic priorities with high-quality, tactical execution
  • Proven ability to work independently with a “make it happen” attitude, able to operate and execute in areas of uncertainty and ambiguity, problem solver and quick learner
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