We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1.

What you will do in the role:

    • Own the post-sales relationship for a portfolio of accounts (around 25) based in the West Coast of the Americas, as well as the Asia-Pacific region.
    • Drive value & outcomes with technical sponsors and champions
    • Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
    • Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
    • Represent the customer in internal meetings with Engineering and Product Management
    • Partner with the rest of our team in West/APAC to grow our brand and business in the region
    • Keep up to date on Honeycomb technologies and product offerings

What you’ll bring:

      • At least 3+ years of overall work experience in the SaaS or Enterprise software industry – preferably in the Developer Tools space
      • Previous Customer Success, Technical Account Management, Sales or Customer Services experience
      • Must be in Pacific or Mountain Time Zone
      • Strong organizational skills and ability to handle many simultaneous conversations in email and chats
      • Deep process orientation and willingness to test, establish and document new processes in a startup environment
      • Love of data analytics systems along with the desire and curiosity to explore and discover new information within them
      • Working knowledge of the Enterprise software subscription lifecycle and associated processes
      • Excellent written and verbal technical communication skills
Nice To Haves:
    • Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics)
    • Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)

What You Get When You Join The Hive!

    • Base + bonus for on target earnings (OTE) of $124,500 – $157,500 based on level of experience
    • A stake in our success – generous equity with employee-friendly stock program
    • It’s not about how strong of a negotiator you are – our pay is based on transparent levels relative to experience
    • Compensation benchmarked to the San Francisco market – no matter where you live (or move)!
    • 401k plan to help you plan for your future
    • A remote-first mindset and culture (really!)
    • 100% employee coverage for Health, Dental, Vision, Life and Disability insurance and 75% for dependents
    • Time To Recharge – Unlimited PTO, paid sabbatical, 19 US Holidays in 2023 (which includes a company wide break at the end of the year to help you relax and recharge for the new year), and one 3-day weekend per month
    • Maven Inclusive Family-Building benefit including unlimited virtual appointments, coaches & counselors, and $10K ‘wallet’ to support adoption, surrogacy, IVF, and egg/sperm freezing
    • Pick Your Perk – $600 a year to spend on the perks that you care about most
    • Work-Life Balance and Flexible Schedule options
    • The tech you need AND a $500 Home Setup Stipend
    • $200 Reimbursement for Cell/Wifi/CoWorking
    • $1500+ Annual Professional Development Allowance
    • Up to 16 weeks of paid parental leave, regardless of path to parenthood
    • Semi-annual performance conversations (we call them Review & Rewards conversations) – so you know where you stand, and how you’ll be rewarded for your impact
    • Annual compensation review, benchmarking to industry and inflation changes
$124,500 – $146,500 a year
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