Your role:

As a Technical Account Manager you will be part of a global account management team and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust.  You are in charge of delivering exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product.  The role can be remote based in China, Korea, Vietnam, India or Thailand. You will be responsible for managing Japanese clients, so business level Japanese is a must.


Your responsibilities: 

  • First contact for your clients within Adjust
  • Support our Japanese clients on how to best use the Adjust product and help them resolve any technical challenges
  • Provide daily support and have check-in calls with your client base
  • Work with a global Support team


What you bring: 

  • Experience in a client facing role in advertising technology
  • Excellent communication skills in English and Japanese to work with our clients in Japan (N1 Japanese is preferred!)
  • A grasp on basic data analysis technique
  • Proficiency in Excel, and command-line tools like Grep and SQL
  • An ability to break down complex topics in simple terms to ensure client understanding
  • Strong attention to detail


What’s in it for you: 

  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
  • Education budget for ongoing professional development & continuous learning
  • A three-week onboarding program like no other, where you’ll learn the ins-and-outs of our product (remotely and after the pandemic again onsite in our Berlin HQ)
  • Flexible, family-friendly work schedule and vacation policy
  • International, diverse teams with a strong focus on transparency, feedback and fun
  • English Classes
  • Subsidised fitness membership
  • WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
  • Phone bills reimbursement
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