Technical Account Manager

We are looking for an enthusiastic, customer success driven Technical Account Manager (TAM) who will be a technical product expert navigating customers’ hands-on tasks to help drive outcomes and implement strategic vision. Working closely with our customers and internal teams from Sales, Product Development, and Customer Success, you will develop solutions within current Demandbase products to meet customers’ needs. You’ll be responsible for listening to customer challenges and gathering customer requirements in order to enable our customers to better utilize the Demandbase suite of products with success.

We’re looking for candidates with excellent project management skills, technical acumen and strong knowledge and experience across the following B2B related applications:

• SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B Customer Relationship Management (CRM) applications
• Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS)
• Focus in the area of Salesforce automation (SFA), Lead Management and Marketing
• Focus on marketing automation, lead scoring, lead nurturing and campaigns automation

The goal of the TAM practice is to deepen adoption, be an extension of the customer team, develop relationships with customers, drive outcomes and improve results.

The base compensation for this position, not including the company bonus, is: $70,000-$100,000

What you’ll be doing:

As part of our Professional Services Team, you will be responsible for helping drive customer satisfaction, adoption, and renewals. This will require you to:

• Partner closely with the customer account team (Account Executive, Growth Account Director and Customer Success Manager) to drive and strengthen the customer relationship
• Provide understanding of Demandbase One Platform and how it integrates into the overall B2B marketing tech stack.
• Assist customers with business and technical requirement definition through subject matter expertise.
• Provide hands on assistance within the platform to ensure customers are set up with best practice recommendations
• Lead customer calls and discussions, and provide meeting agendas
• Collaborate with customer to define positive business outcomes and become integral part of their team’s success
• Manage a diverse portfolio of customers within a variety of industries at different levels of sophistication.
• Leverage experience to manage client expectations, provide valuable insight and deliver top notch client service
• Proactively manage client projects and expectations while delivering exemplary customer service. Meet or exceed the customer’s expectations of knowledge and professionalism.
• Provide technical consultations for architecture integration and service optimization
• Manage technical feature requests and requirements that are key to the customer’s success and process workflow
• Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs
• Have experience & knowledge in campaign management, B2B advertising, and best practices of account-based marketing strategy.
• Become an expert on all Demandbase products and have a thorough working knowledge of partner technologies that customers leverage in their ABM/MarTech stack.
• Supporting customer office hours and internal enablement as needed

What we’re looking for:

• Minimum of 4 years of experience in a technical, agency or marketing operations role.
• Solid understanding of CRM and Marketing Automation solutions
• Experience articulating complex technical topics, diplomatically addressing customer concerns, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Proven ability to provide a quick resolution to problems
• Excellent presentation skills
• Project Management / PMP skills preferred by not required
• At least 3 years consulting experience integrating Sales and Marketing technology including all of the following:
  • SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B Customer Relationship Management (CRM) applications
  • Experience in the area of Salesforce automation (SFA), Lead Management and Marketing
  • Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS)
  • Experience with marketing automation, lead scoring, lead nurturing and campaigns automation
• Previous Technical Account Manager or Solutions/Sales Engineering experience is preferred