We are seeking an exceptional Team Lead, Accounts Receivable & Remittance to join the Operations team. This individual will help establish our accounts receivable responsibilities, documentation, and internal/external reporting to better deliver on our obligations. The ideal candidate is someone who possesses strong analytical skills, attention to detail, and extensive experience in managing accounts receivable processes, with a proven track record of improving efficiency and accuracy in remittance procedures. Additionally, they should excel in cross-team collaboration, demonstrating the ability to work effectively with colleagues from various departments, and have experience in managing and motivating others to achieve departmental goals.

Arcadia is open to fully remote candidates and employees have access to co-working spaces.

#LI-REMOTE

What you’ll do:

  • Oversee remittance processes, ensuring accuracy and efficiency
  • Handle default payments, unpaid invoices, and accounts receivable
  • Maintain aging reports and ensure timely updates
  • Troubleshoot payment-related issues promptly, coordinating with internal and external stakeholders
  • Maintain accurate records of payments, invoices, and financial transactions
  • Communicate with customers regarding payment issues and provide necessary outreach for resolution
  • Collaborate with internal teams, finance, and collections to address payment discrepancies and escalate unresolved issues as needed
  • Identify areas for process improvement and implement necessary changes to optimize payment workflows
  • Provide support and assistance to internal and external stakeholders regarding payment-related inquiries and concerns
  • Communicating with previous clients and customers to request payment and arrange payment plans
  • Creating reports and balance sheets that document client’s overall profits and losses

What will help you succeed:

Must-haves:

  • 3+ years in collections, billing, or accounts receivable
  • 3+ years of experience in people management
  • Attention to detail
  • Strong verbal, written, and analytical skills
  • Organizational proficiency
  • Customer service skills
  • Efficient Time management
  • Problem-solving skills
  • Vendor relationship management
  • Basic SQL knowledge & abilities
  • Self-starter – needs minimal supervision
  • Flexible and responsive to changes in team dynamics
  • Ability to mentor and guide others
  • Cross-team collaboration
  • Exceptional Excel and Microsoft skills

Nice-to-haves:

  • Familiarity with Salesforce and Zendesk
  • Experience working in a start-up environment
  • Knowledge of billing software

Benefits:

  • “Remote first” culture – work anywhere in the US as long as you have a reliable internet connection
  • Flexible PTO – no accrued hours and no limit on the number of vacation days exempt employees can take each year
  • 17 annual company-wide holidays including a week long “summer break”
  • 10 days sick leave
  • Up to 4 weeks bereavement leave
  • 2 volunteer days off
  • 2 professional development days off
  • 12 weeks paid parental leave for all parents
  • 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
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