Systems Administrator

What you will do

• • • Work with business and technology teams to build, and deploy solutions, and strategies to solve key business problems and that return maximum value to the organization.
    • Provide day-to-day break-fix, and engineering support for key technologies such as Jira, Github, Azure AD, Okta, Exchange Online, SharePoint Online, and other Cloud workloads.
    • Administers systems by actively managing patching, routine maintenance, and upgrades of systems.
    • Assist with deployment and administration of new business applications critical to the organization.
    • Maintain a high level of customer service and ensure timely resolution of issues.
    • Keep accurate records of all interactions and maintain documentation of all processes and procedures involved in troubleshooting, resolving, or escalating of tickets.
    • Write, draft and update documentation of internal IT team processes, and help articles for users.
    • Provide after-hours support as needed.

What you will bring

• • • 3+ years of experience:
    • Configuring and supporting an Office 365 tenant environment, including AzureAD, Exchange Online, SharePoint Online, OneDrive, etc.
    • With Identity and Access Management tools, Azure Active Directory, Active Directory, OKTA, GSuite, Auth0 etc.
    • Scripting with PowerShell, or Python, solving routine and intermittent problems with automated detection and resolution.
    • With Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Windows and Mac platforms, JAMF, and virtual desktops.
    • Troubleshooting and repairing common IT hardware (Desktops/Laptops/Monitors).
    • Supporting common collaboration and productivity applications (Teams/Zoom/Slack/Microsoft Office Products)
    • With IT workflow and Service management tools(Service-Now, Jira, Spiceworks, Zendesk)
    • Providing front-line customer service and/or support to many different customers daily.

• • Excellent problem-solving and critical thinking skills.
  • A detail oriented and analytical perspective.
  • Great organizational and prioritization skills.
  • Strong communication and interpersonal skills.
  • The ability to work well in a team environment.
  • An interest in continual learning, and the growth of technical and nontechnical skills.
  • An excitement to work with new and emerging technologies.
  • Curiosity and the tendency to always ask “Why?” when learning new things.
  • A strong passion for helping people resolve technology problems.