The Systems Support Engineer proactively monitors, supports and reports on all electronic operations and applications to guarantee reliability and availability for our Software-as-a-Service (SaaS) platforms. This position provides support to a variety of internal teams in the troubleshooting and analysis of technical issues affecting customer-facing solutions. The Systems Support Engineer is responsible for the resolution of internal issues to ensure 24×7 systems availability.

This position requires working a later shift; 10 am – 7 pm EST OR 11 am – 8 pm EST (Monday-Friday)

  • Proactively monitor applications and system performance in production environments, using tools such as Datadog or similar
  • Respond to and troubleshoot complex issues with our SaaS products and electronic operations
  • Write SQL statements to fix application data issues
  • Serve as a resource for development teams on code deployments and release management
  • Identify system/application shortcomings and recommend solutions
  • Create and maintain documentation
  • Automate tasks and create efficiencies by writing scripts in applicable data tools
  • Serve as a primary point of contact for internal production issues
  • Work with the systems/network engineering teams to resolve complex issues within specific service level agreement times

What You’ll Bring to the Team:

  • Bachelor’s degree in Computer Information Systems, Engineering or related discipline (or equivalent experience) – 3+ years of proven success in a fast-paced 24×7 production environment
  • Ability to proactively monitor application and system performance to ensure reliability and availability
  • Demonstrated experience in troubleshooting complex technical issues
  • Ability to write and execute SQL scripts
  • Demonstrated ability to automate with Powershell or a similar scripting language
  • Solid understanding of supporting applications in a Windows server environment
  • Experience with Linux nice-to-have
  • Understanding of monitoring database performance; experience with SQL server preferred
  • Experience supporting applications hosted in Azure preferred
  • Ability to manage changing priorities in a fast-moving, dynamic environment
  • Ability to communicate effectively with all levels of the business including peers, technical management, customers and/or external vendors
  • Strong ability to work in a collaborative, team environment
  • Experience in a SaaS and/or online payments business preferred
  • Ability to work a staggered/flexible schedule as needed, with rotational on-call duties (10 am – 7 pm EST OR 11 am – 8 pm EST (Monday-Friday))

The expected base salary range for this position is $65,000.00 – $78,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

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