The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects.  The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.

How you’ll add value:

    • Respond to technical support tickets
    • Prompt customers for information necessary to troubleshoot problem reports
    • Reach out to customers by phone and / or screen share as necessary to understand problem reports
    • Help customers understand R365 payroll integration functionality
    • Diagnose and document software defects and escalate them to management
    • Participate in live chats
    • Manage personal queue of customer tickets
    • Identify gaps in company self-help documentation
    • Identify and share ticket trends with Implementation Team
    • Conduct Basic Training on an as-need basis
    • Other duties as assigned

What you’ll need to be successful in this role:

      • Previous background with Payroll and HR Systems
      • High attention to detail
      • Excel knowledge
      • Flexible and adaptable based on the needs of the client and internal team
      • Solution oriented mindset with ability to articulate under pressure
      • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
      • Strong technical aptitude with experience communicating across multiple platforms
      • A passion for helping people get the most out of technology
    • Familiarity with restaurant management
    • Familiarity with restaurant labor scheduling and labor management
    • Understanding of basic accounting journal entry principles
    • Understanding of labor accruals
    • Payroll Implementation Experience

R365 Team Member Benefits & Compensation

    • This position has a salary range of $22-$29 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
    • Comprehensive medical benefits, 100% paid for employee
    • 401k + matching
    • Equity Option Grant
    • Unlimited PTO + Company holidays
    • Wellness initiatives
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