Support Specialist, Accounting

How you’ll add value:

• • Prompt customers for information necessary to troubleshoot problem reports
  • Identify solutions to problem reports and deliver them to customers
  • Help customers understand R365 software accounting functions
  • Route non-accounting customer issues to appropriate teams and team members
  • Diagnose and document software defects and escalate them to Accounting Support Lead or Manager
  • Participate in live chats
  • Coordinate and facilitate live screen shares with customers
  • Manage personal queue of customer tickets
  • Identify gaps in company self-help documentation
  • Train and mentor new team members at the request of Support management
  • Other duties as assigned.

What you’ll need to be successful in this role:

• • • Professional and / or academic accounting experience
    • High attention to detail
    • Excel knowledge
    • Flexible and adaptable based on the needs of the client and internal team
    • Solution oriented mindset with ability to articulate under pressure
    • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
    • Strong technical aptitude with experience communicating across multiple platforms
    • A passion for helping people get the most out of technology

• • Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
  • Restaurant Industry Experience
  • Strong understanding of general business principles
  • Previous experience in a Support Role