Are you ready to join the most formidable team in the Cannabis space? We exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.

In this role, you will serve as a technical escalation point, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues in the moment when possible. Provide feedback to the product organization for future platform development and improvement.

We’re here to help our customers every day between 6:00 am -8:00 pm PST, so evening, weekend, and holiday availability is required for this role.

What You’ll Do…

  • Learn the LeafLogix platform end-to-end for all legal Cannabis markets
  • Support customers via email, phones, live chat, and occasionally via Zem within our ticketing system
  • Identify hardware and software solutions
  • Manage multiple complex issues simultaneously
  • Test and verify solutions to new problems
  • Provide education including technical, product, and compliance-related support for LeafLogix end-users
  • Participate in knowledge sharing and issue escalations and resolutions within support and across teams

What You Bring…

  • 1+ years experience in a technical customer support role
  • Ability to methodically problem solve and come up with creative solutions
  • Very strong written and verbal communication skills as well as strong organizational skills
  • Strong technical acumen with an understanding of web-based software systems
  • Commitment to providing an exceptional customer experience with patience and adaptability
  • Deep understanding of diverse operating systems and data communications, hardware, and network configurations
  • Cannabis industry experience a plus (METRC/Biotrack preferred)
  • Experience with CRM & Google App Suite
  • Ability to work flexible hours

You’ll Get…

  • Competitive Salary
  • Equity
  • 401(k)
  • Full Benefits – Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance

 

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