We’re looking for a Support Engineer to help expand Buildkite’s high level of customer support. You’ll get to work with some of the best engineering teams in the world, helping them set up new CI/CD pipelines, explain, and architect technical solutions. As a Support Engineer at Buildkite you are the first point of contact for all our users, in all stages of the customer lifecycle. As you grow in this role you’ll be regarded as a CI/CD expert in general and specifically a Buildkite expert.

What your typical day may look like:

  • Assist customers via email, in Slack, the Buildkite Forum or jump on a Zoom call
  • Troubleshoot and isolate a customer issue, and work on a fix either yourself or with the help of Engineering
  • Find creative answers by diving deeply into customer questions.
  • Work proactively to help our customers by creating/maintaining plugins and developing customer facing tooling solutions
  • Help the docs team improve product documentation
  • Share knowledge by writing knowledge base articles and by interacting with the Product and Marketing teams
  • Build support best practices

This job is for you if you have:

  • Strong bash skills and hands on experience with CI/CD and Docker
  • An interest and broad understanding of developer tooling
  • Experience with technologies such as AWS, GCP, Azure, Terraform, Kubernetes, etc…
  • Strong problem-solving and troubleshooting skills
  • Excellent written and verbal English language skills, and prefer to speak plainly and personally
  • A love for working with people, are empathetic and enjoy solving problems
  • Experience in customer facing roles
Job Overview
Job alerts

Subscribe to our weekly job alerts below and never miss the latest jobs

Sign in

Sign Up

Forgotten Password