As part of Contentsquare’s Customer Success organization, you will contribute to a team of CSMs and analysts, working to ensure the satisfaction of our Fortune 500 clients through impactful engagements which drive business value through optimization of digital experiences.  You’ll work as part of a cross-functional account team with a portfolio of our most strategic enterprise customers and will be responsible for minimizing churn/contraction risk while driving product adoption. You’ll do this by proactively engaging with customers, providing training, reports, and other consulting deliverables.
We are hiring a Strategic Success Manager that will be based 100% remote. You’ll work from your home office and will collaborate with a remote team, and  you’ll have plenty of opportunities to visit our US (NYC) and global offices. While this is a remote role we are looking for talent in the eastern or central time zone(s).
If you have a passion for customer experience and strong analytical skills, we should chat!

What you’ll do:

    • Value-based customer success management with daily interaction with Fortune 500 companies
    • Execution of a client-centric strategic approach to develop a trusted advisor relationship with enterprise clients by delivering quantifiable value.
    • Assist clients to gain insights into their operations via customer online interaction data, in-page and traditional analytics, and customer profile data.
    • Create and present research analyses and recommendations on website optimization and usability, user experience and conversion rates to clients’ marketing, analytics and management teams.
    • Partner with a cross functional account team (including regional sales) to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction.
    • Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends and themes as you go.
    • Handle multiple simultaneous projects and engagements as part of the Consulting Services Group.
    • Develop a knowledge-base in multiple industries and across disciplines of strategy, planning and operations.

Qualifications:

    • 7+ years of digital consultation or analytics practice with Fortune 1000 client facing experience preferred.
    • Proven experience managing a strategic portfolio of clients.
    • Understanding of digital analytics tools; experience working with solutions like Adobe Analytics, Google Analytics, A/B testing or Voice of Customer is a big plus!
    • Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.
    • Exemplary quantitative and qualitative thinking, analytical ability and problem-solving skills.
    • Empathy and a proven ability to understand customer needs.
    • Excellent verbal and written communication skills, with proven ability presenting to various stakeholders
    • Passionate about customer success and how it can transform businesses.
    • Strong project management or organizational skills and an ability to multitask without difficulty.
    • Ability to work independently from a home office.
    • Travel as needed.
For Colorado-based roles: Minimum annual base salary of $100,000. You may also be offered incentive compensation, bonus, equity, and benefits. More details about our company benefits can be found below.
Job Overview
Job alerts

Subscribe to our weekly job alerts below and never miss the latest jobs

Sign in

Sign Up

Forgotten Password

Job Quick Search

Cart

Basket

Share