Your job as a Strategic Partners Associate will be to understand Gather to its fullest and provide support and coordination to those partners. This is key for us to give a good experience to everyone on the platform, and to also provide a clear line of communication to engineers and designers on how to improve Gather. The job duties below are wide-ranging and non-exhaustive, but don’t worry – we’ll work with you find the right fit. The right person for this position will be self motivated and a great communicator, and will be able to look at a problem, identify the solution, and then act in the way that makes people’s lives better.

Job Responsibilities – Services Partnerships

  • Answers incoming partner emails regarding product confusion, service set up processes, the partnership program, and technical difficulties (~5-10 emails / day)
  • Collaborate on event consultation sessions to help partners deliver great results to their clients
  • Manage and track quotes, contracts, and invoices for partners
  • Onboard new service partners
  • Communicate with partners to provide updates on upcoming changes to Gather

Job Responsibilities – Sales

  • Answers incoming customer emails regarding product confusion, service set up processes, customer feedback, and technical difficulties
  • Listen and understand customer confusion
  • Provide solutions to help clients help themselves

Job Skills & Qualifications

  • Good communication skills (written/verbal)
  • Ability to work well in a team environment
  • Timely & organized
  • High personal agency
  • Strong sense of professionalism and discretion
  • Be comfortable asking for help

Preferences

  • Technical experience
  • Multi-lingual
  • Previous experience in similar roles
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