The Strategic Account Director will serve as the primary relationship leader for 1upHealth platform solutions within a designated book of accounts. This role is pivotal in retaining and growing customer revenue, capturing new business, and enhancing customer satisfaction through strategic and proactive account management. You will work closely with the Director, CSM, to ensure seamless collaboration and alignment on customer success strategies and initiatives.

Key Responsibilities:

Strategic Account Planning:

  • Develop and execute comprehensive business plans for each assigned account, focusing on relationship development, use case identification, value realization, retention, growth, and enhancing customer satisfaction.
  • Partner with the 1up Customer Success team and other departments to plan and execute contract renewals that support revenue retention and growth.

Revenue and Client Relationship Management:

  • Expand the client contact footprint and relationships within each account.
  • Establish and nurture executive relationships with clients, providing thought leadership and strategic insights that reinforce 1upHealth’s value proposition and strengthen client partnerships.

Guidance and Leadership:

  • Provide guidance to internal teams (product, customer success, implementation, etc.) based on client and market feedback.
  • Lead and represent 1upHealth in ways that positively influence actions and decisions impacting revenue, delivery, compliance, and client satisfaction.

Product and Service Advocacy:

  • Effectively communicate about new product and service offerings, ensuring clients are well-informed and able to leverage 1upHealth’s solutions to meet their business needs.

Data Management and CRM Integrity:

  • Oversee the accurate maintenance of 1upHealth’s CRM platform, ensuring all client interactions and sales activities are logged and analyzed for strategic planning and decision-making.

Market Insights:

  • Maintain a deep understanding of the healthcare technology landscape, including regulatory changes and competitive dynamics, to strategically position 1upHealth during client interactions and within the market.


  • 8+ years of experience within the healthcare sector, with at least 5 years in account management or sales of healthcare enterprise software products, selling directly to hospitals, health systems, and/or payers.
  • Strong understanding of the healthcare marketplace, including value-based care and payer/provider dynamics.
  • Experience with technical software products and the ability to explain APIs to business stakeholders.
  • Proven ability to position products against competitors and develop strategic solutions.
  • Expert understanding of healthcare IT, especially electronic health records and data interoperability standards like FHIR.
  • Demonstrated success in managing complex client relationships and maintaining existing contracts.
  • High energy level, enthusiastic, and adaptable in a startup environment.
  • Strong interpersonal, public presentation, written, and communication skills.
  • Proficiency in CRM and sales management software, with experience in maintaining contacts and tracking progress.
  • Self-sufficient and proactive in winning new customers and business.
  • Experience working with payer/care management companies, hospitals, and providers/physicians.
  • Strong analytical and problem-solving skills, with a keen ability to identify and pursue growth opportunities.
  • Exceptional negotiation skills, capable of engaging effectively with both technical and non-technical stakeholders.

What We Offer:

  • A competitive salary and incentive program, including stock options.
  • Comprehensive health benefits (medical, dental, and vision) and a 401(k) plan.
  • Flexible work arrangements, including remote work options.
  • A vibrant culture focused on innovation, collaboration, and continuous learning.
  • This position may require up to 25% travel time.
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