Sr. Professional Services Associate

We are seeking a Professional Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, with a focus on their GRC activities.

Core Responsibilities:  

• Provide end-to-end support for post-implementation customer professional service requests including requirements exploration, project management, and solution execution
• Provide ongoing subject-matter expertise and Risk Cloud product advice to help our customers grow and mature their GRC program, including hands-to-keyboard support within the Risk Cloud platform, Risk Cloud enablement and training, and support with organizational goals and objectives
• Collaborate cross-functionally with the Implementation, Customer Success, and Sales teams throughout the customer journey
• Build and maintain strong relationships with customers and become a trusted advisor with a deep understanding of customer pain points and needs
• Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
• Conduct highly effective meetings with customers over web conference

Requirements:

• 4+ years of experience in Management Consulting, Solutions Architecture, Sales Engineering, SaaS Implementation/Professional Services, or a similar role with a strong foundation in GRC, Risk Advisory, or Security preferred industries
• Intermediate technical knowledge working in Excel or a similar product
• Great people skills and a passion for customer-facing work – the ability to quickly understand your audience and tailor the right message
• Experience managing concurrent accounts/priorities – organization, time management, and attention to detail Experience working collaboratively and effectively on cross-functional teams
• A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

The anticipated base salary range for the role is $80,000 – $93,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.