We are seeking a data-driven and detail-oriented Operations Associate to own the acceleration of scheduling and delivery quality across a designated set of markets. This role involves solving complex operational ‘puzzles’, working closely with cross-functional partners and leaders to drive meaningful impact for the business. The ideal candidate is a self-starter who thrives in ambiguous environments and is very comfortable using data and metrics to inform swift decision-making.

The Skillset

• 3+ years of experience working in a high-growth operational environment
• Comfortable working in a fast-paced setting focused on meeting and exceeding SLAs to provide a memorable service experience.
• Analytical, utilizing reports and a suite of tools to assess market trends, identifying challenges, and solutions to achieve desired outcomes.
• Proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment.
• Highly adaptable self-starter who embraces change and knows how to pivot when confronted with new challenges
• Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once
• Are willing to work some evenings/weekends as needed – to be discussed during the interview process

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• You will familiarize yourself with team metrics, reporting, and systems used to maximize efficiency in Field Service.
• Begin to dive into your assigned territories learning about their unique intricacies
• Building relationships with internal and external partners

The First 60 Days

• Working with key stakeholders to solve everyday complex problems efficiently and effectively
• Leveraging tools, resources, and relationships to optimize the companies performance
• Managing weekly schedule reviews and driving the decision making process

90 Days & Beyond

• Fully running your assigned territories as the subject matter expert.
• Demonstrating your ability to solve complex problems effectively
• Actively striving to exceed team goals
• Adapting to constantly changing priorities

Salary & Equity

In this role, you’ll receive a starting salary of $70,000-$90,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.