We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp’s solutions for our enterprise customers. As a member of the Customer Service & Support organization, the Senior Implementation Engineer will be responsible for the project management and technical aspects of implementations.  This starts with an internal hand-off with Sales all the way to a successful deployment, and a hand-off to the designated Technical Account Manager.

In this role you can expect to…

  • Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing
  • In some cases, you are also expected to provide some amount of training and limited post implementation support
  • Be a Subject Matter Expert (SME) on HashiCorp architecture, tools and products
  • Provide guidance for business decisions during the implementation from a technical perspective on issues such as: performance, scalability, reliability, and security
  • Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation
  • Manage the implementation plan, sharing weekly status reports
  • Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects
  • Handle escalations where necessary and manage customer as well as internal resources expectations
  • Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team
  • Develop project plans and estimates in order to deliver on time and within budget
  • Track and report project metrics to ensure project success and mitigate risk

You may be a good fit for our team if you have…

  • 8+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience – practitioners are highly encouraged to apply
  • At least 8 years in a customer facing role/customer success role
  • Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
  • Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
  • Expertise in open source and SaaS is a major advantage
  • Experience with implementing software products or solutions to large enterprise companies
  • Excellent presence; strong written and verbal communication skills
  • Upbeat, passionate, and unparalleled customer focus
  • Experience managing and influencing change in organizations
  • Strong project management skill
  • B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience

#LI-Remote

Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training.

The base pay range for this role in the SF Bay Area / NYC area is:
$153,000$180,000 USD
The base pay range for this role in Seattle Metro, Denver / Boulder Metro, New York (excluding NYC), Washington D.C., or California (excluding SF Bay Area) is:
$140,300$165,000 USD
The base pay range for this role in Colorado (excluding Denver / Boulder Metro) and Washington (excluding Seattle Metro) is:
$127,500$150,000 USD
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