Sr. Director of Product

We are seeking an experienced and strategic Senior Director of Product Management to help drive 1up’s continuous improvement of the product offering and who excels in understanding and advancing customer-centric solutions in the healthcare industry. This role requires a deep comprehension of payers and providers, their strategic priorities, and the complexities surrounding data-driven decision-making in value-based care environments. The ideal candidate will guide the product strategy, vision, and execution, ensuring alignment with our customers’ core needs and market trends to build innovative, impactful products that drive measurable outcomes. With a proven track record building teams, this person is a natural problem solver, who puts the customer first, who can work amidst ambiguity, and who is willing (and able) to roll up their sleeves to get the job done. This role will report directly to the Chief Product Officer.

This is an excellent opportunity to set the product strategy for the future of our platform offering, drive key decisions, and work at the intersection of Product, Engineering, Marketing, Support, Customer Success, and Implementation to build a world-class health data cloud platform. 

What you will do:

• Own and drive the evolution of 1up’s platform and development of a strategic vision by working closely with company leadership to translate strategic business goals and direction into actionable product roadmap, centered on the needs and opportunities of payers and providers, with an emphasis on value-based contracts
• Drive product innovation to support payers in their data challenges and in achieving strategic priorities, such as cost control, patient outcomes, and improved provider-payer collaboration
• Provide senior leadership within the Product Management team, aligning cross-functional stakeholders, including engineering, data analytics, and customer success teams, to ensure cohesive product execution.
• Leverage a deep understanding of the payer landscape and the evolving needs of providers to shape the product roadmap, prioritizing features that address strategic pain points and deliver tangible value; own the related company-level OKRs and development for your product metrics
• Conduct customer and market research to continuously refine insights into payer and provider needs, with a focus on engagement strategies, compliance, data utilization, and workflow efficiencies in value-based care contracts. Think big and be bold while understanding and staying current on market trends, technological developments and competitor activity to ensure that company has a finger on the pulse of the industry and identify ways to incorporate into future product strategy
• Partner with engineering and cross-functional leaders, understanding business drivers, market dynamics and competitive landscape to guide the product strategy and closely partner to drive adoption and usage of the platform
• Define pricing and packaging and work collaboratively to inform competitive positioning for platform capabilities
• Work with the product leadership team to build and foster a culture of collaboration and customer-centricity, accountability, innovation, and excellence throughout the product development organization

• Attract, build, mentor, and lead a high-performing, customer-oriented product management team through strategy, design, development, and launch of cutting-edge products while monitoring key metrics and measuring results

What are our must haves:

• You have a proven track record of building products for enterprise infrastructure software that put the user front and center. You have 10+ years of experience working in product management and product strategy, with a focus on enterprise applications and infrastructures.
• You have a deep understanding of the payer landscape, including regulatory challenges, data privacy and interoperability issues, and the dynamics of value-based care. You have built enterprise level products that support the various needs of the payers and providers that have demonstrated improvement with the challenges facing these organizations.
• You understand data. You use qualitative and quantitative data to drive and back-up product decisions. You’re fluent with defining and tracking product metrics of success. You can analyze the user lifecycle and develop ideas to improve the platform experience for a technical and non-technical audience.
• You have leadership and team building skills. You have 5+ year’s experience building product teams that foster and nurture a passion for creating software infrastructure software for a technical and non-technical audience. You have a history of leading, managing, and mentoring multiple product managers.  You have the ability to manage up – leverage functional leaders and other senior leadership to help achieve product goals and deliver a roadmap.
• You are a great executer. You have successfully led the concept creation, discovery, and delivery of a given product and product increment. You value iteration and rapid delivery. You have an obsession to detail even when having to juggle multiple projects at a time. You have good project management skills to manage multiple initiatives running in tandem.
• You are hands-on and a self-starter. You enjoy rolling up your sleeves and drive initiatives with little oversight. You have a general manager / owner mentality.
• You have great communication and relationship skills. You are able to communicate effectively, both internally and externally, and can navigate complex relationships to get the job done.

What are our nice-to-haves:

• Startup experience is preferred, but not necessary.
• Previous experience with healthcare technology including FHIR and REST APIs is preferred, but not necessary.