Sr. Client Success Partner, Industrial

Relationship Cultivation and Strategic Management ​

• Maintain full ownership of a book of business up to 15 IGE accounts in our Regulated Industries Vertical
• Act as adviser to your client base by being the “go to” person for strategic account needs
• Become an industry expert on your assigned vertical to better understand each client’s organizational dynamics
• Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability

Metrics, Reporting and Client Strategy

• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
• Monitor and analyze development and strategic progression for all client accounts

Consultative Selling to Existing Business

• Create account plans as a road map to grow customer revenue and deliver world class client satisfaction
• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
• Negotiation of long-term contracts with customers
• Propose additional products and services to expand footprint within existing accounts
• Demonstrated ability for strong stakeholder management: internally and externally

This Is What We’re Looking For:

• Proven success in account management, success, sales, and/or project management experience with at least  3+ years of experience
• Experience managing enterprise level customers of at least half-million dollar annual revenue and the ability to show evidence of this
• Experience relative to background screening and/or compliance is a huge plus
• Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections
• Must have experience leading face-to-face client presentations with and without middle to executive level management
• Superior program management, negotiation skills and the ability to get into the weeds on process improvements
• Highly proficient in Excel for analysis/reporting and PowerPoint for exceptional presentations
• Bachelor’s degree strongly preferred
• No current travel is required, but when resumed, up to 25%